Xbox Sign in error 0x80072ee7: How to fix it

Share this article

Improve this guide

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

Share this article

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

XboxSign inerror0x80072ee7occurs when you try to open content on yourXbox Oneconsole. The followingerror messagecomes when you try to open content on yourXbox Oneconsole:Error 80072EE7.

What this may mean is that the console couldn’t load the resource you tried to open. Typically, XboxSign inerror0x80072ee7 occurs when anetwork connection errorprevents the name of the resource from resolving to an IP address.

If you’re getting XboxSign inerror0x80072ee7 on your console, here are some solutions you can use to resolve the issue.

FIX: Xbox Sign in error 0x80072ee7

1. Check the Xbox Live service status

If you see any alerts here, wait until the service is up and running and try again later.

2. Test your Xbox connection

If you’re seeing XboxSign inerror0x80072ee7 when you run the Network Connection Test on yourXbox Oneconsole, rerun the Network Connection Test on your console to verify the specificerror messageyou’re getting, follow these steps:

If the connection test is successful, your console will connect toXbox Live. If the connection test is not successful, the Network ConnectionTroubleshooterwill try to identify the problem.

If you see more than 5-percent packet loss, try the solutions below.

— RELATED:How to fix Xbox One S 4K and HDR issues

3. Power cycle your console and network hardware

Unplug the power cable from the back of the router, modem, or gateway then restart yourXbox Oneconsole by doing this:

4. Check for MAC filtering

MAC filtering can also cause XboxSign inerror 0x80072ee7 and prevent your console from connecting toXbox Live. If it is turned on, add your console’s MAC address to your router’s authorized list, or, turn off MAC filtering temporarily on your router to see if MAC filtering is causing the problem.

— RELATED:Fix: Netflix not working on Xbox One

5. Change the wireless channel and width

A wireless router can broadcast on several different channels. If another nearby wireless network is broadcasting on the same channel, or if there is wireless interference from devices, you may experience poor signal strength from your wireless network causing XboxSign inerror 0x80072ee7. To resolve this issue, try changing the channel on which your router broadcasts.

Note:Most wireless routers have a channel width of either 20 MHz or 40 MHz available as a configurable option. TheXbox Oneprefers a 20 MHz setting. To resolve your connection issue, first make sure that your wireless router is configured to broadcast on a 20 MHz setting.

After you change your wireless channel and width, test yourXbox Liveconnection.

6. Check for low wireless signal

A weak wireless signal can cause Xbox Sign in error 0x80072ee7. To do this:

Let us know if any of these solutions helped by leaving a comment in the section below.

Xbox Sign in error 0x80072ee7: How to fix it#

FIX: Xbox Sign in error 0x80072ee7#

1. Check the Xbox Live service status#

2. Test your Xbox connection#

3. Power cycle your console and network hardware#

4. Check for MAC filtering#

5. Change the wireless channel and width#

6. Check for low wireless signal#