Share this article
Improve this guide
Xbox One Not Reading Disc: 5 Ways to Easily Fix It
Find out how our experts tackled the problem
5 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
Share this article
Improve this guide
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
Key notes
Xbox One users have, at some time or another, raised concerns over the Xbox One not reading discs, which is quite frustrating, especially when you want to unwind by playing your favorite title. Also, the problem is often accompanied by the0x80820003error.
Usually, this happens when thedisc either won’t play or is not recognizedafter you insert it into the console. If your Xbox One Home screen tells you to insert a disc when one is already inserted, it doesn’t recognize your discs. So, here’s all you need to know.
Why is my Xbox One not reading discs?
What can I do if my Xbox One is not reading the game disc?
Before we head to the slightly complex solutions, here are a few quick ones to try:
If these didn’t work, move to the fixes listed next.
1. Perform a full shutdown
A full shutdown usually helps fix many problems, including when Xbox One is not reading a disc. So make sure you try it.
2. Change power settings
3. Clear persistent storage
Clearing persistent storage has been found to fix things when Xbox One is not reading a disc. If this doesn’t work, head to the next solution.
4. Reset the Xbox
That’s it! If resetting Xbox One doesn’t help eliminate problems behind the console not reading discs, it’s most likely a hardware issue to blame.
5. Change the hardware (only for experts)
If you have a fair understanding of the hardware and have identified that the problem lies with it, the knowledge could be put to use in this case. Just remember to be cautious and not damage any other functioning parts.
Here all you have to do is find a spare disk reader (from another Xbox One), remove the laser lens and spin motor, and replace the ones on the problematic console with these.
If nothing works, you are left with no option but to contact the support team. Whether to contact the game’s support team for a disc replacement or theXbox Support teamfor a repair depends on the issue.
In case it’s only a particular disc, the former makes sense, while if the console doesn’t read any discs, the Xbox support will help.
Before you leave, do not forget to check our curated list of thebest games for Xbox One.
If you have any queries or want to share a solution that worked for you, drop them in the comments section below.
More about the topics:gaming console,Xbox One issues
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
User forum
4 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
