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What to do when Hide.Me VPN won’t connect
5 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Hide.me is a well-designed VPN client that offers good privacy security and performance, with a 2GB/month free plan and great speeds.
TheVPNis owned by a Malaysia-based company that claims a strict no-logging policy, no data sharing with third parties, and allows you to connect with one click to its servers.
Its design is compact and has a Limit Connectivity feature that disables local network connectivity, albeit optionally, while theVPNis connected. Overall, its service stands out as a solid and reliableVPN.
But what do you do when you install Hide.meVPN, and it won’t connect? Here are some causes and solutions to remedy the Hide.meVPNwon’t connect problem.
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What do I do if Hide.me VPN won’t connect?
1. Check that you entered the correct user name
A wrong user name can mean that Hide.meVPNwon’t connect. Instead of entering your user information by copy and pasting it, key in each character so that you’re sure of the spacing as well.
Check date and time settings on Windows
2. Disable firewall
If Hide.meVPNwon’t connect, the issue could be with your firewall, like the port filter rules and other underlying causes. To resolve this, disable the software firewall and try connecting again with theVPN’s server.
Once you establish a connection, then that means the firewall may be blocking the network traffic from theVPNtunnel.
To fix the firewall issue, do this:
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PIAis developed by Kape Technologies and has 3300 servers around the world in over 46 countries, allowing you the best conditions to secure yourself.
It protects your PC from attacks while browsing, masks your IP address, and blocks all unwanted access.
More so, you won’t have to worry about breaking the bank with buying it, since we offer a special discount that will make it more worthwhile than buying any other VPN service.
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3. Check if you can reach the server
To check if the servers are accessible, do this:
Note:This will help you check if you can reach the server through ping.
4. Check router settings
Some routers can deliberately blockVPNconnections or by default. To resolve this, open the web interface or your router’s control panel and check whether it allowsVPNconnections.
Some of the commonly used formulations for configuring these settings include PPTP/IPsec/L2TP passthrough.
5. Check that Hide.me is correctly set up
Sometimes the Hide.meVPNwon’t connect due to anerrorin some individual steps when installing theVPNon your device. Check whether you followed each step properly, and if not, do it again exactly as the instructions are given.
If you still have an issue with installation, contact their support team.
6. Incorrect VPN logoff
When Hide.meVPNwon’t connect, it could be because your previous connection wasn’t logged off or closed properly. Usually, only one established conn ection can be used on Hide.me servers per account simultaneously.
Check the members area for an overview of the active connections and any existing ones and log off properly then try connecting again.
7. ISP blocks
Sometimes your internet service provider (ISP) can block some Internet protocols making it hard forVPNconnections to be established. If this is your case, test all the possible protocols and check with your ISP for furthertroubleshooting.
8. Geo-restrictions and blocks
Certain countries like China, and others, are known for filtering internet traffic and specific protocols, thereby causingVPNconnections not to be established.
This happens mostly where there are geo-restrictions (location-based), but Hide.me usually provides most protocols to counter these barriers.
9. Uninstall and reinstall the application
If all else fails and you’re still unable to connect Hide.meVPN, do a reinstall of the application. You can go to the download section and click install on the set up file instead of having to download it all over again. Or get a fresh download and install it.
Were you able to fix the Hide.meVPNwon’t connect issues using these troubleshooting points? Let us know in the comments section below.
More about the topics:VPN errors,windows 10 fix
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
