What to do if you can’t add a user to friends list on Xbox?

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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Xboxallows you to add your friends onXbox Liveto play together. However, someXboxusershave reported that they are unable to add friends onXbox Live.

Whenever theusertries to add a friend onXbox livetheSorry, we can’t add this friend at the moment. Try again later. You want to check your privacy settingserror is displayed.

In this guide, we take a look at the best fixes to resolve this error forXboxusers.

Can’t add a friend to Friends list on Xbox? Here’s the fix

1. Check your Internet Connection

A slow internet connection can cause some issues with your console and may result in an error while performing actions like adding friends etc.

If you have a slowinternet connection and using a Wi-Fi connection, try to connect using a wired internet connection. Another way to check if the error is due to a slow internet connection is to try and add friends online through theXboxwebsite. Check the second solution to know how to do it.

2. Add Friends Online

Microsoft allows you to add friends to yourXbox Liveaccount online in case you are unable to add a friend through the app. Here is how to do it.

That’s it. Now login to yourXbox Liveaccount and check your friend list. The friend should be added to your friend list successfully.

3. Check for Active Gold Membership

To play multiplayer games online, an Xbox user needs to have an active Gold membership tied to theiraccount.

You can check whether you have an active Gold membership or if it is expired by logging into yourXbox Liveaccount.

4. Check Privacy Setting for Child Account

If you have a child account or the friend has a childaccountwith age restrictions, you may not be able to add a friend to yourXbox liveaccount.

To fix this, sign into your adult Xbox account and change the privacy setting. Here is how to do it:

5. Perform a Power Cycle

You can perform a power cycle to fix common problems on your Xbox One console. The process does not erase any of your game data.

Alternatively, if you can’t access the guide by pressing the Xbox button, press and hold the Power button on the Console until the console is turned off.

If yourXbox friend list disappeared, we have a quick fixing guide for you.

6. Reset Xbox Console

As a last resort, you can try to hard reset your Xbox console to fix this issue on your device. Resetting the device to factory default can help you fix major problems with the device. Here is how to do it:

The resetting process may take some time, so wait for it to reset normally and the Console will restart after it is reset to factory default. Sign in using your Xbox account and check if the error is resolved.

What to do if you can’t add a user to friends list on Xbox?#

Can’t add a friend to Friends list on Xbox? Here’s the fix#

1. Check your Internet Connection#

2. Add Friends Online#

3. Check for Active Gold Membership#

4. Check Privacy Setting for Child Account#

5. Perform a Power Cycle#

6. Reset Xbox Console#