What is Error Code 80180002 & How to Fix It

Disable MDM and MAM security policies to regain access

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

When trying to join a domain such as Azure AD, you must fulfill various requirements before your account can be successfully created. Things don’t seem to be going as planned because users are met with the error 80180002 when doing so.

Further, the error code is accompanied by a message that saysThe Mobile Device Management (MDM) server failed to authenticate the user. Stay with us as we unpack what this error means and how to resolve it.

What is error code 80180002?

The error code 80180002 is what happens to users who try to create or add a Microsoft work account on their personal PCs. You may be wondering why this is happening, and below are some possible reasons:

How do I fix error 80180002?

Before any advanced troubleshooting, check the following:

1. Add the account to your device

2. Disable conditional access

Azure AD conditional access allows you to control access to your applications and data based on the location of your users, their identity, and their device. When you disable this option, you allow users to join with any device without restrictions.

3. Remove the account credentials

4. Change MDM and MAM settings

MDM stands for mobile device management, and MAM stands for mobile application management. They are two ways to manage your company’s mobile devices. MDM is a more comprehensive solution that allows you to manage all aspects of the device.

MDM and MAM are two security features that can be used to provide a secure workspace for employees. However, they also have some drawbacks. MDM allows you to control the devices that can connect to your network.

When enabled, they can restrict the devices trying to add user access. Once disabled, you can get rid of the 80180002 error.

Elsewhere, you may get an error where yourMicrosoft account doesn’t exist, but we have answers on how to fix this issue.

For any additional thoughts don’t his topic, leave a comment down below.

What is Error Code 80180002 & How to Fix It#

What is error code 80180002?#

How do I fix error 80180002?#

1. Add the account to your device#

2. Disable conditional access#

3. Remove the account credentials#

4. Change MDM and MAM settings#