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We Hit A Snag Loading Your File: How to Fix it
Check the file save path or repair the app!
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Skypeis certainly one of thebest video conferencingsoftware, and one of the reasons is its stability across multiple devices-computers, mobile, and tablets. But many reported getting theWe hit a snag loading your fileerror in Skype when accessing shared files.
The problem has been present for a long time and usually has to do with an issue at the user’s end, even though it doesn’t seem that way. So, let’s find out how you can get things up and running in this case!
Why do I see We hit a snag loading your file?
The issue mostly arises when one tries to download some files from old conversations, meaning you cannot save the relevant files on your devices.
This could be a result of several factors, including:
What can I do when Skype reads We hit a snag loading your file?
Before we head to the slightly complex solutions, try these quick ones first:
If none work, move to the fixes listed next.
1. Change the file storage path
Users often see the We hit a snag loading your file Skype error when the configured download directory has been deleted or the path is changed. In this case, it’s best that you change the directory.
2. Repair or reset Skype
The Repair and Reset feature for built-in apps and those downloaded from the Micorosft Store are highly beneficial when fixing errors, includingWe hit a snag loading your filewhen downloading files in Skype.
3. Install Classic Skype
Interestingly,downloading ClassicSkypedoes, from time to time, isolate the issue. This will work as a workaround until a patch for the problem is released.
Just remember to log in using your usualSkypeID afterward, and you should be able to access all files that couldn’t be downloaded earlier.
WhileSkypeis one of the most robust communication apps around, it’s not perfect and will have its issues, such as theWe hit a snag loading your file.
And if you are looking for alternatives, check our curated list of themost secure video conferencing appsfor a safer experience.
For any issues or to share what worked for you, drop a comment below.
More about the topics:Skype,windows 10 fix
Madalina Dinita
Networking & Security Specialist
Madalina has been a Windows fan ever since she got her hands on her first Windows XP computer.
She is interested in all things technology, especially emerging technologies – AI and DNA computing in particular.
Prior to joining the WindowsReport team, she worked in the corporate world for a number of years.
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Madalina Dinita
Networking & Security Specialist
Madalina is a Windows fan since forever, especially interested in AI, emerging technologies, privacy, and security.
