There was a problem acquiring personal certificate Skype issue [FIX]

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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SomeWindows 10users reported experiencing an issue when trying to sign-in usingSkypefor Business (Office 365). Theerror messageThere was a problem acquiring a personal certificate required tosign in. If the problem continues, please contact your support teampops-up, blocking access to theirSkypefor Business accounts.

Here’s how one userdescribesthis problem:

I have worked with a user on a problem with skype for business online for quite a long time now and i can’t seem to figure it out. […]Case: User is not able tosign into skype for business, with the followingerror message: “There was a problem acquiring a personal certificate required tosign in. If the problem continues, please contact your support team.”

This issue could be caused by software or certificate conflicts.

In order to fix this sign-in issue, we managed to come up with a series of fixes.

Solutions to fix Skype sign-in certificate problems

2. Flush DNS cache

Windows 10 Firewall might be blocking Skype as well. Learn how to unblock it here.

3. Make changes through the Registry Editor

4. Perform some troubleshooting steps for Lync 2010 and Lync 2013

If you’re still using Lync, here is how you can fix this problem:

If you’re using Lync 2010, delete the personal certificate following these steps:

If nothing seems to help, try reaching theSupport Centeron the official Microsoft web page and let them know about the issue.

Let us know in the comment section if you found this article helpful and you were able to fix the There was a problem acquiring personal certificate Skype error.

There was a problem acquiring personal certificate Skype issue [FIX]#

Solutions to fix Skype sign-in certificate problems#

1. Delete the sign-in info#

2. Flush DNS cache#

3. Make changes through the Registry Editor#

4. Perform some troubleshooting steps for Lync 2010 and Lync 2013#

There was a problem acquiring personal certificate Skype issue [FIX]

Solutions to fix Skype sign-in certificate problems

1. Delete the sign-in info

2. Flush DNS cache

3. Make changes through the Registry Editor

4. Perform some troubleshooting steps for Lync 2010 and Lync 2013