Share this article
Improve this guide
The Information Store Could not be Opened: 5 Fixes to Try
You may start by running the app in Safe Mode
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
Share this article
Improve this guide
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
Key notes
Some users have posted on Microsoft’s forum thattheinformation store could be openederror that arises when they try to launch Outlook.
There are a few variations of that error message for the different Outlook versions. However, for Outlook 2019 and 2016 users, the entire error message states:
Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened. The information store could not be opened.
Here is all you should know about this error.
What causes The information store could not be opened error?
We have gathered from a user experience that a few things may trigger this error. At the top of this list of causes, we have the following:
With that said, let us discuss some variations and causes of the error.
Here are some more related issues reported by our readers. Review the list and see if any of these cases apply to you.
However, numerous potential fixes for theinformation store cannot be openederror. Check out some of the resolutions below to fix theinformation storeissue.
How can I fix the Information Store Error?
1. Open Outlook in Safe Mode
2. Deselect the Compatibility Mode Option
3. Fix the Navigation Pane File
One of the many problems that might arise from a broken Outlook navigation pane is an inability to access the data repository. If the information store cannot be accessed on Outlook because of a problem with the navigation pane file, fixing the file makes sense.
4. Fix Outlook’s PST File
5. Clean Boot Windows
These resolutions will fix theinformation store cannot be openederror for lots of users.
Outlook users can also check out theMicrosoft Support and Recovery Assistant utility, which might fix theinformation storeerror.
Finally, let us know in the comments below which solutions were most effective for you.
Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
User forum
4 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
