Surface Book 2 is Not Turning on: 3 Ways to Fix it

Fix Surface Book 2 issues by cleaning your connectors properly

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

The Surface Book 2 device is one of a kind, but sadly, many users reported that Surface Book 2 is not turning on.

This isn’t the only issue, andSurface Book 2 CPU throttleis a well-known problem many have encountered.

In today’s guide, we will show you the best methods you can use if Surface Book 2 won’t turn on, so let’s get started.

Why is my Microsoft Surface Book 2 not turning on?

What can I do if Surface Book 2 is not turning on?

Before we tackle this issue, there are a few troubleshooting steps you can try:

1. General troubleshooting

2. Wake your Surface with hotkeys

You should hear a short beep while Windows tries to refresh the screen. If your Surface still won’t turn on, try the next solution.

You can also press and hold down thePowerbutton until your Surface restarts, and you see the Windows logo screen (this takes about 20 seconds), then release the Power button, to make sure your Surface completely turns off.

In case your Surface turns on after you force a shutdown and restart:Charge the battery until it has at least a 40 percent charge, then install the latest Surface and Windows updates.

If your Surface Book 2 screen won’t turn on, it may need service. Start a service request by going to Device service and repair on Microsoft support site.

3. Install updates

Update the Surface Book 2 and Windows and ensure allupdatesare completely installed.

You can download and installupdatesmanually if you have an internet connection. You can also use another computer with internet access if you are having trouble connecting your Surface to WiFi by downloading the .msi file to a USB driver and then transferring it to your Surface Book 2.

If you still have the problem, you can always check ourSurface Book 2 keyboardnot working guide for more solutions.

Did any of these solutions help? Let us know by leaving your comment in the section below. You can also share other quick fixes you’ve used that worked to resolve the Surface Book 2 not turning on problem.

Surface Book 2 is Not Turning on: 3 Ways to Fix it#

Why is my Microsoft Surface Book 2 not turning on?#

What can I do if Surface Book 2 is not turning on?#

1. General troubleshooting#

2. Wake your Surface with hotkeys#

3. Install updates#