Share this article

Improve this guide

Solved: Xbox One Home Screen is Not Showing Properly

Play your console without any issue and enjoy your favorites

7 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

Share this article

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

The Xbox has come a long way since its launch, as Microsoft works hard to clean up its Home screen. Among the changes that have been introduced via updates include being able tocustomize the Home screen, so you can get to your favorite apps, games, and friends.

Additionally, there’s a community screen where you can share game clips, achievements, and other happenings, which has also been revamped for easier browsing.

While we’re glad there are constant re-tooling changes happening on the interface for ease of use and better experiences, it may not be such a happy experience when the Xbox One S is not showing the Home screen.

If this is your situation, try the solutions below and see if they help resolve the issue for you.

Xbox One not showing the Home screen

1. Blank screen

To fix ablank screenwhen your Xbox One is not showing Home screen, turn off the console by holding down the Xbox button for ten seconds, then turn it back on by pressing the Xbox button on the console

If the screen is blank after you turn on the console, here’s how to fix it:

2. Black Home screen after system update

A system update could cause Xbox One S not showing the Home screen if the console will not go past the green Xbox startup animation or displays a black screen instead of the green Xbox startup animation.

If you’re seeing ablack screen, it could be that the system check has failed to run the startup animation three times in a row, so the system flags it down as ‘do not run’ causing the startup to be blocked from running, and eventually you see a black screen in place of the Home screen.

You need to leave your console on this black screen for ten or so minutes, but it doesn’t mean there’s an error.

If you’re seeing a black screen, try the solutions below:

3. Perform an offline system update

The Xbox Offline System Update (OSU) lets you update your console from aUSB flash drive, by downloading a file to the drive and then installing it directly to your console. To do this, get a PC with internet and USB port, and a USB flash drive with a minimum of 4GB space formatted as NTFS.

If you can see the Xbox Startup troubleshooter, download the OSU file (OSU1), then do this:

4. Update your Xbox One console

Once you have the correct OSU file on your flash drive, install it on your console using the OSU option on Xbox Startup troubleshooter. Here’s how to bring up the troubleshooter:

Once the update is complete, the console will restart and you should be able to see the Home screen. Remove the flash drive from the USB port on your console.

5. Xbox One console doesn’t display the Xbox Startup Troubleshooter

In some cases, you may not be able to see the Home screen on your console because the console doesn’t display the Xbox Startup Troubleshooter.

Here’s what to do when this happens:

Verify the Xbox operating system version you are running

The current OS version of your console requires two updates to be installed, OSU2 and OSU1 in that order. You need to wait until OSU2 update is complete before installing OSU1. To do this:

You will either be returned to the Home screen or prompted to start a second update (online) if the first update was successful. If the update wasn’t successful, download OSU1, and use the same procedure to get the first update.

Also, if you don’t see theSomething went wrongerror screen, restart your console. If this doesn’t show the Home screen, reset your console from the Xbox Startup Troubleshooter.

If the reset was unsuccessful, then your Xbox One S console needs to be repaired. You can submit a request to have it repaired via Device Support at Xbox.

Solved: Xbox One Home Screen is Not Showing Properly#

Xbox One not showing the Home screen#

1. Blank screen#

2. Black Home screen after system update#

3. Perform an offline system update#

4. Update your Xbox One console#

5. Xbox One console doesn’t display the Xbox Startup Troubleshooter#