Slack is the latest app to get ChatGPT integration
The popular chatbot can now help with workplace collaboration
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Slackhas released a beta build of its messaging service withChatGPTas an integrated app.
In a joint announcement bySalesforceandOpenAI, the teams behind theonline collaboration toolandAI writerrevealed the new feature will bring AI-powered messaging and assistance tools to the platform to help streamline workflows.
Citingresearchconducted by Salesforce, the announcement commented that IT leaders believe generativeAIcan increase efficiency and “take advantage of data”. For this reason, the ChatGPT app within Slack “combines knowledge found in Slack with the intelligence of ChatGPT, empowering customers with the information they need to move work forward faster.”
Improved efficiency
ChatGPT is a Large Language Model that can be asked questions or prompts in a normal way and respond in a human-like fashion. It can be used to perform all sorts of linguistic tasks, from finding out information to writing original content in a style of your choosing.
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In Slack, this means it can summarize conversations, help you with research and draft new messages, all in the name of saving valuable time.
The announcement also pointed out that privacy will be maintained as ChatGPT will not use any data it has access to in Slack to train itself. It was also noted that OpenAI used the SDKs and development tools of the Slack platform to “[ensure] the app is secure and scalable from day one.”
OpenAI apparently already uses Slack, operating “more than 170 Slack Connect channels to connect directly with their customers.” It also uses Slack Huddles, which, like Slack Connect, is “integral to OpenAI’s operating model for customer communications.”
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The company has been testing out a pilot version of the ChatGPT app within its own instance of Slack too, using it to “engage with their customers directly across sales, service, and engineering teams.”
“The ChatGPT app for Slack deeply integrates the power of OpenAI’s cutting edge large language models into Slack’s conversational interface,” said Slack CPO Noah Desai Weiss.
It’s also claimed that the integration “will give customers new superpowers by helping them tap the collective knowledge of their organization’s channel archives.”
The announcement comes as other companies look to commercialize the potential of thechatbot, most notablyMicrosoft. As one of the biggest investors in OpenAI, it has been integrating its models into many products, from itsBing search engineand Edgeweb browser, to the entireDynamics 365business suite.
Lewis Maddison is a Reviews Writer for TechRadar. He previously worked as a Staff Writer for our business section, TechRadar Pro, where he had experience with productivity-enhancing hardware, ranging from keyboards to standing desks. His area of expertise lies in computer peripherals and audio hardware, having spent over a decade exploring the murky depths of both PC building and music production. He also revels in picking up on the finest details and niggles that ultimately make a big difference to the user experience.
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