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Salesforce Add-in not Showing in Outlook: How to Restore it
Surefire ways to get your Salesforce add-in back
3 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
After the recentSalesforce for Outlookupdates, the side panel has been added. As a result, the old Add Email button has been relocated, and many users have reported that the Salesforce Add-in is not showing fromOutlook.
This issue can occur due to the new Side Panel, and disabling thefeaturecan fix it. However, there can also be other reasons for this problem.
In this article, we have listed a couple of troubleshooting tips to help you find the Salesforce button in Outlook.
What can I do if the Salesforce Add-in is not showing in Outlook?
1. Enable Salesforce add-ins
These steps are only required if the Salesforce forOutlookadd-in is not working or disabled.
2. Enable Email to Salesforce in Salesforce
3. Reset Outlook customization
Alternatively, you can also reset only the selected tab. In the Customize the Ribbon window, select the default tab that you want to reset to the default settings.
4. Confirm Add Email is enabled for Outlook Configuration
Note that you must have Salesforce System Administrator rights to be able to view or edit settings.
5. Turn off User Account Control
The Salesforce add-in not showing inOutlookissue mostly occurs due to the add-ins being disabled in the Salesforce forOutlooksetting. We have listed all the possible fixes, so go through them and see which solves your problem.
If you have any more questions or suggestions, feel free to reach for the comments section below.
More about the topics:Outlook,salesforce
Tashreef Shareef
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services to IoT at WindowsReport.
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