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Refunding Cyberpunk 2077 may not be as easy as it sounds
3 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
It’s no longer a secret that Cyberpunk 2077 was the most anticipated game release in recent years, and neither is the fact that the launch managed tofall extremely short of expectations.
After being delayed and launched with a number of bugs under the belt, thegame developerstook action so that their customer’s satisfaction could still be (somewhat) guaranteed.
This ranged from urgent patch fixes such as update 1.04, to areconsidering of their refund policywhereas they offered players the option of refunding thegameon any of the platforms should they not be satisfied with the product.
Cyberpunk 2077 players are having trouble getting a refund
A few days ago CD Projekt Red officialsstated that:
We would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don’t want to wait for updates, you can opt to refund your copy.
Unfortunately, CD Projekt Red most likely forgot that each individualstorehas different refund policies, and platforms such asSonyhave a much different approach when it comes to the matter compared to Microsoft.
As an example, Microsoft refund policies for theXboxplatformstate that:
Most purchases are not eligible for a refund after 14 days.
While the time frame is mentioned, there is no mentioning about wether thegamecan be refunded or not, and that the possibility of refund is open for debate from case to case.
On the flipside, Sony’s official refund policystates that:
If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.
While this may make it sound like things are pretty clear, there have been posts on the Internet where users claimed that they got refunds fromSonyeven afterplaying a good couple of hours:
I had to file a support claim online and sit on hold for over an hour to speak with someone, however they were quick to issue the refund and then delete the game off my library.
They added thatSonywas issuing a business complaint to CD Projekt Red about the issues, and that they weren’t the first ones to call for refunds.
On the other hand, there are those that have been refused a refund, and they evenposted the conversationsthey had withSonyrepresentatives.
Physicals copies of the game will be treated differently
However, this confusing situation is only for the digitally-purchased copies, since the refund policy for the boxed copies is controlled by thestorethat you’ve purchased it from.
That being the case, those of you that have boxed copies will need to visit yourstore‘s website and check out whether you’re eligible for a refund or not.
All in all, no one has a clear answer as to how the refunds for thisgameshould be treated at a global scale, not CD Projekt Red, nor Microsoft, or evenSony.
Fortunately, you don’t have to feel sorry for CD Projekt Red, since they mademore than enough revenueto compensate for the incoming refunds.
Have you tried refunding Cyberpunk 2077? If so, let us know how your refund request was treated by leaving us a message in the comments section below.
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Teodor Nechita
Eager to help those in need, Teodor writes articles daily on subjects regarding Windows, Xbox, and all things tech-related.
When not working, you may usually find him either at the gym or taking a stroll in the park, trying to find inspiration for the next articles he may write.
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