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Power BI can’t find a gateway? Here’s what you need to do
3 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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A Power BI gateway establishes a connection between the BI could technology fordata analysisand auser’sdatasource. However, someuserscan’t finddatagateways when they to configure scheduled refreshes. Thiserror messageappears for someusers:Publishing succeeded, but the published report cannot connect to thedatasource because we were unable to find a gateway. Please install and configure an enterprise gateway.
Consequently,userscan’t publish reports to Power BI when the BI service can’t find a gateway. The gateway is missing, and that’s often due to ausernot addingdatasources for their gateway. Here are a couple of resolutions for fixing missing Power BI gateways.
How do I add a gateway in Power BI?
1. Configure the Data Source for Gateway
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2. Check the Server and Database Names Match in Power BI Service and Desktop
Note that the server and database detailsusersenter in Data Source Settings within the BI service must exactly match the server and database details entered within Power BI Desktop. For example, ifusersenter an IP address for the server within BI Desktop and a server name within the Data Source Settings for the BI service,userswon’t find the gateway listed when they try to schedule a refresh. So, make sure the server and database details for a gateway match up within Power BI service and the BI Desktop software.
So, Power BIusersneed to remember to configure alldatasources for a BI file with the gateway to ensure Power BI can find the gateway and lists it in Scheduled Refresh. If further resolutions are required,userscan file a support ticket at thePower BI support pageby clickingCreate Support Ticket.
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Matthew Adams
Windows Hardware Expert
Matthew is a freelancer who has produced a variety of articles on various topics related to technology. His main focus is the Windows OS and all the things surrounding it.
He is passionate about the tech world, always staying up-to-date with the latest and greatest. With an analytical view, he likes problem-solving, focusing on errors and their causes.
In his free time, he likes to read and write about history and tries to always develop new skills.
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Matthew Adams
Windows Hardware Expert
He is passionate about everything surrounding Microsoft’s OS, focusing on troubleshooting guides & tips for everyday problems.
