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Please stay online while Office downloads
2 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Under normal circumstances, after you’ve purchasedOffice 365, the installation process takes 5 to 10 minutes, the sign-in process before and after the installation included.
On some occasions, though, the installation gets stuck and the process prompts certain messages. The most common ones include freezing when the installation is almost complete or statingPlease stay online whileOfficedownloads.
Why is the Office 365 installation stuck?
Of course, it is mandatory to stay online if you’reusing the web installer. It is the easiest method, after all. Only that this sometimes gets stuck.
Fortunately, your PC is still usable when this happens as the process doesn’t block the entire OS.
It is advisable to reboot your device at this stage and see ifOfficeisn’t already installed. The frozen message might have been only deceiving.
If otherwise, the solution that works in most cases of this type is to uninstallOffice 365folder altogether and resume the process but using the offline installer.
How to use the Office 365 offline installer?
And that’s about it. Offline installation usually fixes whatever an online installation couldn’t. The online process can get stuck even when the Internet connection is good, but it’s never a bad idea to check this aspect before starting.
We hope that this guide was useful; if so, please give us your feedback in the comments section below.
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Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
