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Outlook now crashes at every startup, to users' despair
2 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Microsoft is right now dealing with a barrage of criticism from distraught users who haveOutlook crashingevery time on startup. The bug, which Microsoft has acknowledged, is affecting multiple clients across organizations.
Outlook startup crashes
Outlookstartupcrasheshave users up in arms online, from Twitter to Reddit. The issue appears to affectOffice 365business account andOutlook2016 owners.
According to one of the affectedusers,Outlookopens for 2 seconds before crashingwith an exception code 0xc0000005. The issue is so widespread that this user said they had received five reports about it in 10 minutes.
I’ve just received 5 calls in 10 minutes about outlook opening for 2 seconds and closing. Is anyone experiencing this issue? Make that 6 calls. Seems to be 365 business on all accounts.
Yet another userreports:
I just got my second report today ofOutlookcrashing for the end user. I am working on the first one now and it won’t even open in safe mode with outlook.exe /safe.
On Twitter, user Lennon Kaufman says that they’re experiencing the same issue withOutlook2016, which is not connected to anyOffice 365account. They’re also having crash issues withOutlook2019 connected to a Microsoft 365-based exchange.
Workaround
Via the Microsoft 365 Status Twitter account, Microsoft said that it’s looking into whether a recent update triggered theOutlookstartupcrashes.
Apart from that, it appears that the bug doesn’t affectOutlookon the web or mobile clients. That explains why Microsoft is suggesting reverting to these alternatives as a temporary workaround.
We’re investigating an issue affecting user access to Outlook. Additional details can be found in the admin center under EX218604.
— Microsoft 365 Status (@MSFT365Status)July 15, 2020
In the meantime, some users on Reddit claim that rolling back the update resolved the issue for theirOutlookclients.
For example, user Quintalissaysthat they used CMD to fix the issue. The user reports that they started experiencing theOutlookcrashissue after installing theJuly 14, 2020 Patch Tuesday updates.
I’ve got a fix, after this hit several of our clients. Performing a rollback fixed it, must be a bad office update.
So, are you too experiencing anyOutlookstartupcrashissues? Kindly let us know in the comments section below.
[wl_navigator]
More about the topics:Office 365,Outlook Errors
Don Sharpe
Tech Journalist
Don has been writing professionally for over 10 years now, but his passion for the written word started back in his elementary school days. His work has been published on Livebitcoinnews.com, Learnbonds.com, eHow, AskMen.com, Forexminute.com, The Writers Network and a host of other companies.
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Don Sharpe
Tech Journalist
Don has been writing professionally for over 10 years now, simplifying the tech universe for the mases.
