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Microsoft Store Games Keep Crashing? 14 Easy Fixes
9 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Any gamer knows all too well the inconvenience and frustration that comes with a game crash. Users have reported that their Microsoft Store games keep crashing on their PCs.
For some of them, the Microsoft Store games are crashing on startup, whereas for others, they crash during game time.
To resolve the gamecrashproblem, check first whether you can play any othergamessaved on your computer, then use these 14 solutions to troubleshoot.
If all yourgames are crashing on your PC, then we have another dedicated guide on how to fix that. Similarly, if yourMicrosoft Store crashes, read its dedicated article instead.
What can I do if my Microsoft Store games keep crashing?
1. Clear the Store Cache
2. Update the video driver
Get in touch with the manufacturer of the video adapter so as to find out how to get the latest version of the video driver for your video adapter.
For more information onhow to fix outdated graphics, check out this guide.
We strongly recommend updating drivers automatically and safely with a full-dedicated tool that will help you to avoid permanent damage to your PC by downloading and installing the wrong driver versions.
OutByte
3. Register the Windows Store App again
Follow the instructions below to re-register:
4. Use the App Troubleshooter
5. Check for the latest game update
Go to the respective website for the particulargamethatcrashedand download the latest updates for it.
6. Perform a clean startup and configure startup options
Performing a clean boot for your computer reduces conflicts related to software that can bring up the root causes of the PC reset bluescreen error issue. These conflicts can be caused by applications and services that start up and run in the background whenever you start Windows normally.
In order to successfully perform a clean boot on Windows 10, you have to be logged on as the administrator, then follow these steps:
Once your computer restarts, configure Selective Startup options using these steps:
After restart is complete, try to start the samegamethat crashed so as to check whether the gamecrashissue was resolved.
If the problem goes away after a restart, then the cause is a background program or service.
If the problem returns after the clean startup and configuration, the interference is a different issue altogether.
To determine what is causing the gamecrashproblem, use these two steps:
If the gamecrashproblem recurs after restarting, repeat step 1 and 2, but clear half of the check boxes in the Services list you had selected previously. If it still recurs after the second restart, click to clear half of the remaining check boxes under Services list.
If the gamecrashissue goes away after restarting, reverse the selected check boxes and repeat this until you identify the service that runs when the gamecrashoccurs.
If the gamecrashdoesn’t occur after restarting, repeat step 1 and 2 but select half of the cleared check boxes. If it still doesn’t occur, click to select half of the cleared boxes.
Repeat until you identify the service that runs when the gamecrashoccurs.
If you find the service that causes the gamecrash, it is the problem item. In this case, contact the manufacturer of the specific program to determine if it can be resolved, or run System Configuration Utility then click to uncheck the box of the problem-causing service item.
If not, then the issue is with startup. In this case, enable half of the startup items as explained above, then click to clear the Hide All Microsoft Services box. Finally, repeat the steps above to clear check boxes for Startup list (not Service list).
7. Create a new user account
Here’s how to create a new user profile:
Try launching thegameusing the new account.
Note: somegamesrequire accounts with administrator privileges to run. In this case do the following to grant admin rights/privileges:
Here’s how to create a new user profile and give administrator privileges:
Try launching thegameusing the new account.
If this fixes the problem, sign out of the new account and sign back in to your usual user account and check if the game crash problem is still there.
If it is, then the problem is your usual user account. Use theFix Itbutton to restore default security settings for the account, then check if it resolves the problem.
Otherwise, move your data from the problematic user account to the newly created user account in order to access it.
8. Change Compatibility settings
Note: this method may not work for newergamesthat need advanced features.
9. Temporarily disable sound card
10. Update the sound driver
Get in touch with the manufacturer of the sound card so as to find out how to get the latest version of the sound driver for your sound card.
How to determine your sound card’s name and manufacturer
11. Remove and reinstall the game
Sometimes a gamecrashleads you to do the inevitable: removal of the entiregameand all its components, then reinstalling it.
Here’s how to do it:
If setup doesn’t start automatically, do the following:
12. Check Solution Center
Go to the Games for Windows Solution Center to find solutions that let you check product issues, error messages and troubleshooting tips. You can also find product help from discussion forums or a support professional, or technical product information such as contacts to reach support.
13. Scan your computer for viruses
If thegamecloses, generates an error or you experience a gamecrashwhen you start/launch, or while playing,your computer is infected by a virus.
If you already have anantivirus software, update it by installing the most recent signature files before performing a scan. Such signature files are released each month. Once you get it, scan your computer.
After the full scan is complete, repeat solution 11 to remove and reinstall thegame.
14. Remove spyware and any other unwanted software programs
Follow these steps to run a scan for spyware and other unwanted software:
Once cleaned up, follow Solution 11 to remove and reinstall thegame.
What happens when my Microsoft Store games crash?
In order to understand how to resolve a gamecrash, you need to figure out where it stems from. Here are some symptoms of a gamecrash:
We hope one of these 14 solutions worked for you to fix the Microsoft Store games crashing on your computer. Let us know in the comments section.
More about the topics:Microsoft Store Fixes,windows store
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
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Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
