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Logitech Brio Webcam fails to work after Creators Update [FIX]
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Updated onOctober 4, 2023
updated onOctober 4, 2023
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The Creators Update is breaking many things, with the Logitech Brio Webcam being one of them. Users report that everything goes well after installation until the time to use Windows Hello in combination with the Logitech Brio webcam comes along.Logitechhas already confirmed that absent video content and/or an undetected webcam are possibilities due to this issue and explained that the bug comes from the way that the Creators Update loads webcam drivers, with the device listed as Unknown in the Device Manager screen. Luckily, there’s a solution to this mess — follow the troubleshooting steps listed below.
How to fix Logitech Brio Webcam issues
You need to launchDevice Manager, go to theBRIO/Unknownsection with a yellow exclamation icon, and navigate toUpdate Software. Then, you have to choose the option sayingLet me pick from a list, go toShow compatible hardware >USB Video Deviceand then clickNextin order to complete the install.
This means the webcam will use generic Windows 10 drivers instead of the dedicated software developed by Logitech. This is not exactly the most convenient solution, but it seems to be the only way to continue using the webcam until new drivers are released.
On the other hand, it seems that the Creators Update can be installed smoothly on most devices and such bugs only occur because certain vendors haven’t yet updated their drivers for the release of Microsoft’s newest OS.
Have you encountered any other Logitech Brio Webcam issues on Windows 10 Creators Update? Use the comment section below to tell us more about your experience.
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More about the topics:windows 10 fix
Radu Tyrsina
Radu Tyrsina has been a Windows fan ever since he got his first PC, a Pentium III (a monster at that time).
For most of the kids of his age, the Internet was an amazing way to play and communicate with others, but he was deeply impressed by the flow of information and how easily you can find anything on the web.
Prior to founding Windows Report, this particular curiosity about digital content enabled him to grow a number of sites that helped hundreds of millions reach faster the answer they’re looking for.
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