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Incompatible Office products are installed on your machine [FIX]

3 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Many people around the world useMicrosoft Officeproducts. Unfortunately, many problems affect these tools.

Users encountered the following error message when trying to open an Office app: “Sorry, we can’t perform this action.  Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.”

However, after clicking OK, the message box disappeared, and the program worked properly.

Users reported that theerrordidn’t affect the tools in any way. Also, this problem appeared on all Office programs when trying to open a file.

Also, it is worth mentioning that the problem appeared in Microsoft Office 2013.

This is an annoying issue inOffice, and today we will show you how to fix the problem.

Encountering an error message when opening Office? Try this!

Encountering an error message when opening Office? Try this!

1. Delete cache

Many users encountered that this issue comes along with a high CPU for Microsoft Upload Center. Also, deleting the cache solved both the high CPU problem and the “incompatible Office products are installed on your machine” error.

2. Reinstall Office

Another way to resolve the problem is to reinstallMicrosoft Office. It is worth mentioning that by uninstallingOffice, you will only remove the applications. Your files will remain on your computer.

Also, once uninstalled, you can installMicrosoft Officein another way. You can installOfficewithClick-to-Run,Microsoft Windows Installer (MSI)andMicrosoft Store.

Choose the type of installation that best suits you.

Learn everything there is to know about uninstalling Microsoft Office completely!

Conclusion

The “Incompatible Office products are installed on your machine” error message is annoying many users. Fortunately, there are some easy solutions available to solve the problem in no time.

So, delete the cache, and, if this doesn’t work, reinstallMicrosoft Office.

However, theerrordoesn’t affect your Office files. So, you can still use Word, Excel, PowerPoint and otherMicrosoft Officetools without any worries.

Did our solutions help you fix this annoying issue? Do let us know in the comments section below!

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More about the topics:error,Microsoft Office

Milan Stanojevic

Windows Toubleshooting Expert

Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.

Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.

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Milan Stanojevic

Windows Toubleshooting Expert

Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.