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HP Envy x360 Keyboard & Mouse Not Working: 5 Easy Fixes

Check expert solutions that worked for all users

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

HP Envy x360 is a premier laptop with 2-in-1 functionality and has been loved by users worldwide. But, some have been reporting issues with it. The most common is that the HP Envy x360 keyboard and mouse are not working.

In most cases, when a device stops working, we instantly believe that it’s the hardware at fault. Based on research, we found that it’s generallyoutdated drivers, misconfigured settings, or conflicting devices that affect the functioning of the keyboard and mouse, as is the case here.

So before you take your HP Envy laptop to a repair shop, try the methods listed here to fix the keyboard and mouse not working issue.

What can I do if the keyboard and mouse are not working in HP Envy x360?

1. Some basic checks

First, restart the laptop, and check if the problem is fixed. This particular method eliminates any trivial bug or conflicting process and has been a lifesaver for many.

If that doesn’t work, it’s time to identify whether the problem lies with the device or the system. One of the simplest ways to do that is to enter the system BIOS. In case the keyboard and mouse work there, they are most likely fine and need not be replaced.

In case both these methods don’t work, try the following solutions before taking your laptop to a repair shop.

2. Disable the Intel (R) Integrated Sensor Solution device

The Intel (R) Integrated Sensor Solution driver has been found to conflict with a bunch of processes, and disabling it has fixed the HP Envy keyboard and mouse not working issue for many.

Remember tocreate a restore pointbefore making the change. This will ensure that you can revert to the original settings, in case things don’t go as planned.

3. Update the keyboard and mouse drivers

Drivers play a critical role in the effective functioning of a device, and if they are outdated or corrupt, the device may stop working. If Device Manager couldn’t find an update, try the othermethods to manually install the latest driver version in Windows.

Similarly, update the mice drivers, and check if the HP Envy keyboard and touchpad not working problem is fixed.

If you want to speed up the process, you can use a dedicated tool likeOutbyte Driver Updaterto update and fix corrupt drivers in bulk. You can set it up to regularly scan your drivers and automatically install updated versions whenever they become available.

Outbyte Driver Updater

4. Turn off fast startup

Fast Startup, though beneficial, has often been found to affect the functionality of connected devices and, in extreme cases, cause them to stop working. Disabling it has worked for some users, so try that.

5. Disable tablet mode

Another underlying cause, though it doesn’t make much sense, is theTablet Mode in Windows 11. When it is enabled, the keyboard and mouse stop functioning for many. This method may not work for all, but there’s no harm in trying it out.

The process to disable Tablet Mode in Windows 10 and the latest iteration is different. While in the former, you could do it from the settings, in Windows 11, the screen has to be rotated to the normal position. Once the mode is disabled, spacing between the Taskbar icons will reduce.

If none of the methods listed here have worked, you can alwaysreset Windows to its factory settings. Though that would not be the case for most.

Also, find out what to do if theUSB ports are not working in HP Envy laptops, another common issue with the series.

Tell us which fix worked, or if you know of one that’s not listed here, drop it in the comments section below.

HP Envy x360 Keyboard & Mouse Not Working: 5 Easy Fixes#

What can I do if the keyboard and mouse are not working in HP Envy x360?#

1. Some basic checks#

2. Disable the Intel (R) Integrated Sensor Solution device#

3. Update the keyboard and mouse drivers#

Outbyte Driver Updater#

4. Turn off fast startup#

5. Disable tablet mode#