How to use Google Authenticator with Uplay correctly

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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Uplayis a proprietary game distribution platform created by Ubisoft, similar to EA’sOrigin, or Trion World’sGlyph.

You can use it to purchase and download games and DLCs from all of Ubisoft’s known IPs.

However, you can also use it to chat with otherplayers, and read up on news regarding Ubisoft titles.

For security reasons, Uplayrequiresusersto log in using anaccountname and a password to access their content.

Another good example is the use of theGoogle Authenticator, whereGooglesends you a code only you can access to enterUplay.

Someplayershave reported issues with the Google Authenticator security app, and would seem that sometimes they are receiving wrong codes.

This issue is preventing them from logging intoUplay, and the gaming community isn’t pleased at all.

Why is Google Authenticator not working on Uplay?

The reasons whyUplaymay be having issues with theGoogleAuthentificator are quite simple:

Google Authenticator send codes in the form of three numbers, followed by a space and another three numbers.

When this happens, ignore the spaces between the numbers when typing it in.

While a lot of otherappsknow how to automatically remove spaces in order to recognize a code,Uplaydoesn’t.

This means you need to be extra careful when imputing the code.

Inconsistency with the time and date may make your time correction codes out of sync.

You can fix this by following these steps:

If none of the solutions mentioned above seem to work, contact theUbisoft’s support staffto help you in that matter.