Share this article
Improve this guide
How to fix Xbox One error: Your account has been locked
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
Share this article
Improve this guide
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
Key notes
For several reasons, when you try to log in to yourMicrosoft accounton yourXbox One, theyour account has been locked 0x80a40014Xboxerrorshows up on your screen.
With thiserror, you cannot get your game data or access your games.
Theerrorcomes with no prior warning, and you feel like yourMicrosoft accountis locked for no reason. It may be locked after multiple failed logins or a bug in the system.
Also, the your account has been locked 0x80a40014Xboxerrorcould show up when you violate Microsoft’s ToS. We won’t dwell on the causes but offer you quick fixes to this issue. Read this guide to the end.
How do I unlock my Xbox One account?
1. Confirm that the Xbox Live servers are online
Before proceeding with the other fixes, the first thing you should note is that due to server challenges, Microsoft can block several accounts that give false positives.
You can confirm whether or not this is the case via theMicrosoft Xbox Live status website.
The screenshot above shows that there is no issue with theXbox Liveservers. However, if you identify a problem, then it means that the problem is beyond your control.
You can only wait until Microsoft resolves their server problem.
While waiting for the fix, you can still enjoy yourXbox Oneby putting it onOffline mode. In this mode, you cannot enjoy multiplayer games or stream or access your digital content.
Learn how to enter the Offline mode in the solution below.
2. Use your Xbox One in Offline mode
3. Delete your profile and perform a power cycling procedure
4. Reach out to the Xbox support
If you delete your account and perform a power cycling procedure, but thenyour account has been locked 0x80a40014Xboxerror still does not disappear, you may need to speak with theXboxsupport.
Visit the following website https://beta.support.xbox.com/contact-us, click onAsk a question, and let them know that yourMicrosoft accountlocked for no reason.
Theyour account has been locked 0x80a40014Xboxerror pops up randomly, even if you do not remember violating any of Microsoft’s Terms of Service. Microsoft’s support team can help you unlock your account when you reach out to them.
In the meantime, you can follow the steps here to put your console in the Offline mode and cut off yourself from Microsoft’s services to enjoy your games.
Another solution for resolving this issue when it seems your Microsoft is account locked for no reason is to delete your profile and perform a power cycling procedure.
If any of the fixes here worked for you, do let us know in the comments below.
[wl_navigator]
Vlad Turiceanu
Windows Editor
Passionate about technology,Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world.
Coming from a solid background in PC building and software development, with a complete expertise in touch-based devices, he is constantly keeping an eye out for the latest and greatest!
User forum
0 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Vlad Turiceanu
Windows Editor
Coming from a solid background in PC building and software development, he’s a Windows 11 Privacy & Security expert.
