How to fix Xbox One Amazon Prime Video error code 5266

Solve the error code and open Amazon Prime without issues

2 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

Share this article

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

A specific frustrating Xbox One issue seemed to bug many users when trying to open the Amazon Video App.

An error message containing theerrorcode 5266 prompts on the screen upon accessing the problematic application.

Usually, thiserroris related to app corruption,network issuesor server related problems.

In order to fix this issue, here are a few solutions that you can use.

How to open Amazon Prime app on Xbox without error 5266

Before attempting other system fixes, you should make sure that the Xbox servers are up and running.

There is no need to resort to making system changes if the Xbox servers are down. You’ll just need to have a little patience.

Go to the officialMicrosoft web pageto check the live server status.

Even if the Xbox servers are running properly, Amazon Prime’s servers could be down or under maintenance.

Check the server status onDownDetectorin order to see if there have been recent issues with the server.

Sometimes, you could have some closed ports blocking your access to certain internet portals.

Contact your ISP and let them know about your issue. They could open some ports in order to grant you access to the Amazon Prime app.

We hope that our solutions helped you o fix the Xbox error. If you found other working solutions, please share them in the comment section below.