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How to Fix the OverDrive Error in Obtaining License Issue
Make sure that the time and date settings on your PC are correct
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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OverDrive is an extensive digital book distribution platform for libraries and schools worldwide. However, some of our readers can’t use the app because of an OverDrive error obtaining license issue.
The error message for that issue states:Unable to acquire license to play selected title. The requested license is either invalid or already acquired.
What causes OverDrive’s error obtaining license issue?
The quoted error above highlights an audiobook’s temporary ODM license file has expired. ODM files foraudiobooksthat aren’t opened with the OverDrive app within a few hours of downloading can become invalid.
The issue can arise because of aninaccurate system clock. If your PC’s system time isn’t entirely right, that’s probably what needs fixing. So, checking your PC’s system time settings in Windows 10 can resolve the issue.
How can I fix Overdrive’s error in obtaining license issue?
1. Correct Windows 10’s date and time settings
If your PC defaults to a wrong time after restarting Windows 10, it might have a bad CMOS battery. You’ll need to replace the PC’s CMOS battery with a new one.
2. Clear temporary internet files
Alternatively, you can also thoroughly erase temporary internet files with third-party disk cleanup utilities like CCleaner.
⇒Get CCleaner
3. Run the Windows Store Apps troubleshooter
4. Reset the Microsoft Store cache
You can contact library support about the OverDrive error obtaining license issue via theContact support pageon OverDrive Help. Enter your library’s name in the search box there. Then click theGet supportbutton for a library to fill out and submit a tech support form.
There’s also a general OverDrive support service you can contact. To do so, click theSubmit a supportticketbutton onOverDrive’s support page. Then you can fill out the question boxes to send a ticket.
There aren’t many confirmed fixes for OverDrive’s error obtaining license issue. However, the potential resolutions above might fix it. Try applying all the above resolutions and then downloadingthe audiobookthat triggered the error.
If you have any other questions or suggestions, you may leave them in the comments section below.
Loredana Harsana
Windows Software Expert
Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was on top of the world and she fell in love with tech of all sorts.
Whenever she’s not at her work desk, you’ll find her enjoying refreshing tea flavors, spilling stories on paper, and listening to the radio.
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Loredana Harsana
Windows Software Expert
Loredana is a tech enthusiast who tackles mobility, privacy, and networking in easy-to follow guides for everyone.
