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How to fix Salesforce after the latest Edge update
3 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
A lot of trouble seems to have emerged afterEdgerolled out the latest stable version last week (v86).
As shown recently, the changes implemented inthe downloading processgenerated some discontent.
Similarly, users have taken to theforumsto point out thatSalesforcehas become unusable for the past few days.
When I click on an url, a new tab is opening in a visual force page. It looks like the app lay-out is not supported or something like that.
Another user is offering more details:
I am working in the version: 86.0.622.38. It looks like the apps in Salesforce are no longer supported in the latest version of Microsoft Edge.
Quick tip:
Whenever an app proves faulty in a specificbrowser, the easiest solution is to test it in a different one
On this note, we’re pretty sure that Salesforce is perfectly functional inOpera.
Not only it is faster, and considerably lighter compared to Edge, but it comes with multiple exclusive features such as ad blocker, built-in messenger apps, customizable speed dials, separate workspaces, or visual bookmarks.
The built-in free and unlimited VPN is also one of the main perks of the free, user-friendly browser.
Opera
How do the changes in Edge affect Salesforce users?
More specifically, with the release ofEdge 86, SamesSite cookies are set asSameSite=Laxby default. (Until the Edge 86 release, the default wasSameSite=None; Secure. )
This means that any website using non-secure access (HTTP) is blocked and also that custom Salesforce integrations relying on cookies can’t be accessed anymore.
Salesforce has notified its users about the upcoming changes while also mentioning that all editions of Lightning Experience and Salesforce Classic are impacted.
What should I do to make Salesforce work in Edge?
1.Revert the changes
According to Salesforce, developers can opt in to explicitly use settingSameSite=None; Secure. However, this might affect the security of the used apps.
- Switch to HTTPS connection
First, one can check the connection type used in their org.From Setup, in the Quick Find box, enterSession Settings, then selectSession Settings.
If some sites or portals are still using HTTP connection (although the secure one should have been enabled by default), you can request the changes as follows:
One can also run some tests in a sandbox as suggested in thisTrailblazer Community article.
Note that resetting the Edge settings or clearing the browser cookies and cache will not solve the issue.
We hope that the problem is clarified now. If you have any comments on this topic, please use the dedicated section below.
We’ve also covered a similar topic withSalesforce not working in Chrome, so you might want to check that out as well.
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More about the topics:Microsoft Edge issues,salesforce
Sinziana Mihalache
Sînziana loves getting people to better understand products, processes, and experiences beyond a simple user guide, either in writing or making use of images. She joined the team after a long-term collaboration with one of the world’s top cybersecurity companies - Bitdefender. Outside work, Sînziana enjoys climbing mountains, backpacking around the world, and writing about almost anything on her blog.
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