How to fix Office 365 not receiving emails

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

If your Office 365 group members are not receiving emails, then your entire company’s communication path is flawed. This can cause a lot of issues, and could even cause people to get into trouble at work.

This problem seems to happen most commonly when using the Office 365 groups with the Microsoft Outlook email provider.

Here is what one user had to say about this issue onMicrosoft Answers:

I have an Office 365 group with 23 users. All members receive emails sent to the group except one. I have tried deleting the member from the group and then adding her back in. They still do not receive any email sent to the group. Any ideas?

Encountering this issue means that either your Office 365 group admin didn’t use the right settings when creating the group, or that the users don’t have the required settings activated so this option works.

Because a large number of companies are starting to use the Shared Mailbox option found inside Office 365 groups, and move away from the Distribution lists, this issue becomes more and more common.

It is worth mentioning that using the Shared Mailbox ( Group conversations) feature doesn’t mean that all the members will get an email sent to their personal mailbox.

In today’s fix article will discuss the best troubleshooting methods you can apply to solve this situation once and for all. Please follow the steps presented here carefully to avoid causing any other issues to your group settings.

Try these methods if your group members are not receiving emails

1. Make sure you’re subscribed to the group conversations

Each of the members of the group inside Office 365, will need to follow these steps to make sure their settings are right:

2. Modify the settings of the group

If you’re creating a new group:

During the process of creation, you can activate the option toSend copies of all group messages and events to members inboxes.

This will automatically send all group messages to each of the member’s email addresses.

If you’re using an existing group:

Conclusion

In today’s fix article we explored the best solutions for solving the issue caused by your Office 365 group members not receiving emails.

Because this issue can cause you to lose access to important information shared with your group, we hope this guide helped you understand the process better.

Please feel free to let us know if you have any suggestions by using the comment section found below.

How to fix Office 365 not receiving emails#

Try these methods if your group members are not receiving emails#

1. Make sure you’re subscribed to the group conversations#

2. Modify the settings of the group#

Conclusion#

How to fix Office 365 not receiving emails

Try these methods if your group members are not receiving emails

1. Make sure you’re subscribed to the group conversations

2. Modify the settings of the group

Conclusion