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FIX: We can’t find the printer you’re trying to install
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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After updating the Windows OS, you may encounter some compatibility issues with connected devices such as printers and scanners. Recently, many Windows 10 users have reported error 1801 when printing.
Here’s how one user described the error on theMicrosoft communityforum:
My computer updated the windows and myprinteris not connected now. When I go to add device it sees theprinter, but I get thiserror message: “We can’t find theprinteryou’re trying to install. Check to see if theprinterwas renamed and try to install again or contact your network administrator for help”
If you are also troubled by this issue, here are a couple of troubleshooting tips to help you resolve it in Windows 10.
How can I fix printer error 1801 in Windows 10?
1. Disable firewall and antivirus
If you’re having trouble opening the Setting app, take a look atthis articleto solve the issue.
Disable antivirus
Disabling the antivirus and firewall can help you resolve the issue if the error is occurring while adding the printer to your network. Make sure to enable the firewall and antivirus once the issue is resolved.
2. Add the printer as administrator
Running the add printer wizard with administrator rights can help you resolve the issue. However, do note that this is only applicable to an older version of Windows and the option is not available on Windows 10.
You can’t open Control Panel? Take a look at thisstep-by-step guideto find a solution.
3. Clean the registry entries
Can’t access the Registry Editor? Things aren’t as scary as they seem. Check outthis guideand solve the issue quickly.
4. Update printer drivers
Windows can’t automatically find and download new drivers? Don’t worry, we’ve got theright solutionfor you.
If the issue persists, visit the printer manufacturer’s website and download the latest driver available for your printer. Install the driver and see if that helps.
You may also want to check for Windows updates. Microsoft tends to release updates to fix any issues caused by the update.
The printer error 1801 is a common occurrence after a Windows update. Follow the steps in this article to fix printer errors. Do let us know which method helped you resolve the error in the comments.
Also, don’t forget to leave there any other questions or suggestions that you may have.
More about the topics:error,Printer Errors,windows 10
Tashreef Shareef
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services to IoT at WindowsReport.
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