Fix: Unable to Add Email Account to Outlook 365

Disabling MFA for Microsoft 365 account should do the trick here

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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One of the advantages of Outlook is that itallows you to add different emails. However, there are times users are unable to connect their Office 365 email account to Outlook.

This makes it difficult for some users to connect their work emails to their devices. Fortunately, there are a series of ways to solve this problem, and we will detail them in this guide.

Why won’t Outlook let me add an email account?

There are different reasons you might be unable to add your Office 365 email account to Outlook. Below are some of the notable ones:

How can I fix Outlook 365 if I am unable to add email accounts?

1. Update Outlook

If you cannot add an email account to Outlook 365, it might be because the app is outdated. It is good practice always to update the app, which should do the trick for you in this case.

2. Install and run Support and Recovery Assistant

Another option to try if you cannot add an email account to Outlook 365 is to use the repair tool by Microsoft. This will help you diagnose the problem and give directions on how to fix it.

3. Try creating a new profile via Control Panel

Sometimes, you are unable to add an email account to Outlook 365 because you are creating the profile wrongly. One effective method that has worked for many users is to create the profile via Control Panel and add the account after.

4. Update PC

An outdated operating system is a requisite for many problems, including this issue. Hence, if you cannot add an email account to Outlook 365, try to install the latest patches for your PC.

5. Disable MFA for Microsoft 365

If you are facing this issue on an Office 365 email account, it might be because you have Multi-Factor Authentication enabled. The quickest way to eliminate the error is to disable the feature on theMicrosoft 365 portal.

However, it must be noted that you might have to contact your Exchange administrator to disable the feature.

Being unable to add an email account to Outlook 365 can be frustrating, as it prevents you from logging in to your important account on your PC. But with the solutions in this guide, you should be able to solve the problem for good.

IfOutlook couldn’t set up your accountfor some reason, check our detailed guide to fix it.

You might also be interested inhow to add a BCC to an Outlook meeting inviteand the highlighted guide will provide all the information you need. Also, find out how toview the email message source in Outlook.

Feel free to let us know the solution that helped you solve this issue in the comments below.

Fix: Unable to Add Email Account to Outlook 365#

Why won’t Outlook let me add an email account?#

How can I fix Outlook 365 if I am unable to add email accounts?#

1. Update Outlook#

2. Install and run Support and Recovery Assistant#

3. Try creating a new profile via Control Panel#

4. Update PC#

5. Disable MFA for Microsoft 365#