Fix: Ubisoft Store Oops, your Payment Could not be Processed

First, verify your credit card info

3 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Uplay is a proprietary game distribution platform owned by Ubisoft. This is where you can buy, download and launch Ubisoft games, but some users complain of oops, your payment could not be processed error while trying to pay in the Store.

If you are also facing this issue, the solution in this guide will help you fix it for good.

Why can’t I buy anything through Uplay?

There are multiple reasons why you may have issues with your payments made through Uplay, for example:

What can I do if my Uplay payment could not be processed?

1. Make sure your credit card info is on point

2. Try buying from the website

If you suspect your Uplayclientmay be acting out, try force-stopping it, or uninstalling it.

3. Force stop Uplay and restart it again

4. Uninstall and re-install Uplay

If that doesn’t work either, go to the Ubisoft store on their website, log in with your Ubisoft account, and make your purchases from there.

Thegameswill soon appear in your game library the next time you log into Uplay.

5. Have patience

Because there are plenty of cases where purchases will take a lot to process, you’ll just have to wait it out.

You will either receive thegameor you will get your money back.

If neither happens, contact theUbisoft support staffwith proof of your attempted purchase, such as screenshots.

Fix: Ubisoft Store Oops, your Payment Could not be Processed#

Why can’t I buy anything through Uplay?#

What can I do if my Uplay payment could not be processed?#

1. Make sure your credit card info is on point#

2. Try buying from the website#

3. Force stop Uplay and restart it again#

4. Uninstall and re-install Uplay#

5. Have patience#