Share this article
Improve this guide
FIX: The requested URL could not be retrieved on Windows 10/11
5 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
Share this article
Improve this guide
Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more
Key notes
The requested URL could not be retrievedmessage can sometimes appear and cause problems while trying to visit certain websites.
The issue can be encountered no matter the browser you’re using and sometimes, theaccess deniednotification adds to the error.
A few variations of the same issue are the following:
How do I fixThe requested URL could not be retrievederror?
1. Check your antivirus
Usually, the mentionederroroccurs due to your antivirus, as it might interfere with yourInternet connection.
Therefore, it’s advised that you check your antivirus settings as well as thefirewall.
The simplest way is to temporarily disable the firewall. In case the issue is still there, you might have to completely disable your antivirus or remove it.
If removing the antivirus solves the problem, you should consider switching to a different antivirus solution.
So there are plenty of antivirus programs that can provide security for online browsing, including sensitive information like banking and online payments.
Thus you should act consciously and try outnew best antivirus softwarefor your Windows 10 computer.
2. Disable your proxy
Keep in mind that these instructions are for Firefox, but if you’re using a differentbrowser, the process should be relatively the same.
After disabling the proxy, you just need to disable it on your system, as shown below:
After doing that, the proxy should be completely disabled on yourPCand the problem will be resolved.
3. Disable Windows Firewall
Now WindowsFirewallshould be disabled. If everything works properly afterward, enable the firewall once again and try to find which setting is causing the issue.
4. Restart your router/modem
In some casesThe requested URL could not be retrievedmessage can appear due to certain glitches with your router/modem.
If that’s the case, we advise you to turn these off by pressing the Power button on each device.
Wait for about 30 seconds and power them back on. Wait for the devices to boot completely. After both devices boot, check if the problem is still there.
Several users reported that this method worked for them, so feel free to try it out.
5. Use Command Prompt
After doing that, you should have a new IP address and the issue should be resolved. For the best results, be sure to use this solution after restarting your router.
6. Perform a Clean boot
Once yourPCrestarts, check if the problem is still there. If the issue doesn’t appear, then it’s certainly caused by one of your applications or services.
To pinpoint it, you need to enable services and applications one by one or in groups until you manage to recreate the problem.
Once you find the problematic application, it’s advised to remove it from yourPC.
There are several ways to do that, but if you want to remove the application completely along with all of its files and registry entries we recommend using uninstaller software.
To download a proficient uninstaller solution, you might want to inform about thefittest uninstaller software for Windows 10 PCs.
7. Install the latest updates
Once your system is up to date, check if the problem is still there.
As mentioned,The requested URL could not be retrievedmessage can prevent you from accessing certain websites. We truly hope that you solved the problem after reading this article.
If you used another way that we didn’t mention here, please share it with us in the comments and we will certainly update the solutions list.
[wl_navigator]
More about the topics:Fix network issues
Milan Stanojevic
Windows Toubleshooting Expert
Milan has been enthusiastic about technology ever since his childhood days, and this led him to take interest in all PC-related technologies. He’s a PC enthusiast and he spends most of his time learning about computers and technology.
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s one of the Troubleshooting experts in our worldwide team, specializing in Windows errors & software issues.
User forum
0 messages
Sort by:LatestOldestMost Votes
Comment*
Name*
Email*
Commenting as.Not you?
Save information for future comments
Comment
Δ
Milan Stanojevic
Windows Toubleshooting Expert
Before joining WindowsReport, he worked as a front-end web developer. Now, he’s specialized in Windows errors & software issues.
