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FIX: Philo not working on your Roku device
2 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Philo is another on-demandvideo streamingservice, alongside other more popular services like Hulu, HBO Go, or Netflix. It offers similar packages to other providers, including a special package for the Educational segment.
As expected, Philo is compatible with most devices. Among these,Rokuwas the first equipment developer to support Philo back in 2017, on its streaming players and smartTVs.
Since starting their collaboration withRoku, Philo has improved its services, but glitches are always possible.
Why is Philo not working on Roku?
1. Roku device not supported
Keep in mind that only newerRokumedia players andTVsare supported by Philo.
The list includesRokuUltra (4660x, 4640x),RokuStreaming Stick+ (3810x),RokuStreaming Stick (3800x, 3600x),RokuExpress (3900x, 3700x),RokuExpress+ (3910x, 3710x),RokuPremiere+,RokuPremiere,Roku4,Roku3, andRoku2 (4210x).
So if your device is older, Philo will certainly not work as it should; and it won’t even install.
2. Outdated Roku device
Check for updates as follows: in theRokuhome screen,go toSettings.Hitthe right button to go toSystem,then toSystem Update.Hit the right button andCheck Now.
This will ensure that yourRokudevice has the latest software installed.
3. Connectivity glitch
If something went wrong when opening the app or when powering yourRoku, this should fix it. Just restart theRokudevice by unplugging it and then plugging it back in.
If you’ve read up to here and the issue has not been solved, don’t forget that it can always be a problem on the side of the developer so you might want to contact them as well.
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More about the topics:Fix Video Streaming,Roku
Vlad Turiceanu
Windows Editor
Passionate about technology,Windows, and everything that has a power button, he spent most of his time developing new skills and learning more about the tech world.
Coming from a solid background in PC building and software development, with a complete expertise in touch-based devices, he is constantly keeping an eye out for the latest and greatest!
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Vlad Turiceanu
Windows Editor
Coming from a solid background in PC building and software development, he’s a Windows 11 Privacy & Security expert.
