Fix: Outlook does not support connections to Exchange ActiveSync

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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While trying to connect yourOutlook accountwith Exchange by using ActiveSync protocol the users may get theOutlookdoes not support connections to exchange by using ActiveSync error. Thiserroris commonly caused if theOutlookdoes not support connection to aserverthat is running Exchange server. A similar discussion can also be read on theMicrosoft Community forum.

On the same Windows 8 Pro machine, on the same user account – Windows Mail app is connected successfully to my corporate e-mail account (‘Outlook‘ account type, use SSL connection, domain and user name specified).InOutlook2013 the same account can’t be connected (selecting ‘ActiveSync’ account type, specifying server name and user name, however there are no options to specify SSL and domain) – getting error message ‘Log onto Exchange ActiveSync mail server (EAS): The server cannot be found.’

Follow the steps listed in the article below to fixOutlookserver issue with ActiveSync and Exchange.

Is the Exchange Activesync supported by Outlook?

1. Connect to Exchange using Standard Exchange Connection

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2. Configure Outlook 2013 / 2016 Manually

ForOutlook2016 / Office 365

The EAS protocol provides access to data in exchange mailboxes thus keeping all of your connected devices in sync. Since EAS connection does not provide all the features of an Exchange account,Outlookdoes not support this method resulting in theerror.

Fix: Outlook does not support connections to Exchange ActiveSync#

Is the Exchange Activesync supported by Outlook?#

1. Connect to Exchange using Standard Exchange Connection#

2. Configure Outlook 2013 / 2016 Manually#

Fix: Outlook does not support connections to Exchange ActiveSync

Is the Exchange Activesync supported by Outlook?

1. Connect to Exchange using Standard Exchange Connection

2. Configure Outlook 2013 / 2016 Manually