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FIX: Microsoft Teams Calls not Ringing [Even Outgoing Calls]

You should check if you have any Quiet Hours set and remove them

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Real-time collaboration might be agame-changer, yet Microsoft Teams is still in the spotlight. The application normally enables users to pull together a team, use chat instead of email, make voice/video calls, securely share or edit documents, and more, but what can you do when Microsoft Teams calls are not ringing?

You want the whole package to make your team more efficient. Calls are definitely a key feature of any successful collaboration in the workplace, especially for remote employees, so you’re entitled to your demand.

Now we have not one, but six approaches that are proven to make incoming calls using a phone ring through to Teams desktop app again. Check them out closely right below and forget all about the “Missed Call” notifications blinking at you.

What can I do if Microsoft Teams calls are not ringing?

1. Configure Calling Plans in Microsoft Teams

Calling Plans is an Office 365 feature powered by Skype for Business that lets you use Teams to make/receive calls to or from landlines and mobile phones via the public switched telephone network (PSTN).

Using a Teams client that supports 1:1 Teams calling and 1:1 calling enabled in Teams are mandatory for enabling the Calls tab in Teams. For more info on 1:1 calling in Teams, readSet-CsTeamsCallingPolicy.

Then, to control incoming calls in Teams or Skype for Business, administrators need to use TeamsUpgradePolicy, via theMicrosoft Teams admin center.

Islands mode is the default configuration of TeamsUpgradePolicy. By default, VoIP, PSTN, and all federated calls to users are routed to Skype for Business. To change that, updating the policy to enable inbound calling to Teams is your next step.

Long story short, Islands mode guarantees that incoming VOIP calls from Skype for Business land in the recipient’s Skype for Business client, just as incoming VOIP calls that originated in Teams land in Teams too, if both sender and receiver are in the same tenant.

2. Check Microsoft Teams call settings

3. Verify Quiet Hours settings

Coworkers often have their PC and mobile with the Teams app. This turns into a problem when both of them ring whenever a call comes.

When out of the office, you don’t want to be interrupted by a Teams call or see the call pop-up on your phone, so there is an option in the Team’s mobile client to set quiet hours for yourself, just to make sure it doesn’t ring your mobile phone.

This seems to interfere with Microsoft Teams calls on the desktop, so you might want to review your decision.

4. Remove Microsoft Teams blocked numbers

Sometimes, there’s a healthy dose of guilt that comes immediately after blocking calls from a number. Then, you just tend to forget all about that.

Viewing and managing the numbers you’ve blocked is possible if you follow the above steps. This will certainly make Microsoft Teams calls work again if the issue was isolated to blocked numbers only.

5. Check if Microsoft Teams is up-to-date

Note: Linux users aren’t able to update manually within Teams for the moment.

Maintaining the health of the app is as simple as following the above steps whenever you remember the lack of any recent pop-up update notification or when calls stop ringing all of a sudden.

6. Ensure that you are connected to the Internet

When calls are failing to ring the desktop, make sure no network issue is interfering. Follow the above procedure instead of waiting for that annoying notification of another missed call.

Conclusion

While some users are uninstalling the Teams app because they cannot stop simultaneous incoming calls on PC and mobile, others just look for ways to enjoy the calling functionality on their desktops.

Microsoft Teams is turning into the primary client for Intelligent Communications in Office 365. There’s no surprise that it’s offering calling options such as call queues, auto-attendant, and consultative transfer.

The ability to forward a call to a group and out of office support, or even to bring your own telephone service to Teams are just some of the reasons why more and more people make the jump to Microsoft’s collaboration platform.

You need many of these and we can only hope the above solutions helped you get Teams calls back to ringing.

FIX: Microsoft Teams Calls not Ringing [Even Outgoing Calls]#

What can I do if Microsoft Teams calls are not ringing?#

1. Configure Calling Plans in Microsoft Teams#

2. Check Microsoft Teams call settings#

3. Verify Quiet Hours settings#

4. Remove Microsoft Teams blocked numbers#

5. Check if Microsoft Teams is up-to-date#

6. Ensure that you are connected to the Internet#