FIX: Microsoft Publisher won’t send emails

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Updated onOctober 4, 2023

updated onOctober 4, 2023

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Microsoft Publisher includes options for sending documents in emails. That application enables users to send embeddednewsletter documentsin emails to contacts. However, Publisher’s embedded email feature doesn’t always work for some users.Publisher cannot complete the operationis one error message that might pop up when users can’t send emails with the application. Here are a few troubleshooting tips for fixing Publisher when it doesn’t send emails.

How to Fix Publisher’s Emailing

1. Select Outlook as the Default Email Software

2. Check the Publisher and Outlook Versions Match

Users won’t be able to send embedded document emails from Publisher if they don’t have matching Publisher and Outlook versions. For example, users with Publisher 2013 will need Outlook 2013. So, some users might need to check that their Publisher and Outlook versions match up.

Users who have updated their Outlook software might need to revert back to the previous versions that match the Publisher applications they’re utilzing, or vice versa. Uninstall the more update software, and then reinstall the old Outlook or Publisher versions.

3. Change the Document’s Fonts

Errors can arise when users try to send Publisher document emails that include non-standard web fonts and formatting. Publisher sends newsletter emails with HTML formatting. Thus, some users might need to replace unusual fonts in the documents they’re trying to send with standard web fonts. Arial, Times New Roman, Helvetica, and Times are some of the most standard web fonts.

Note that it’s better to utilize Publisher’s email newsletter templates for emailing documents with the application. Those are HTML formatted newsletters that should work just fine with Publisher’s embedded email feature. To do that, selectE-mailandNewsletterwithin Publisher’s template type list.

4. Repair MS Office

5. Send the Email as a PDF Attachment

If the above fixes don’t do the trick, try sending the document as a PDF email attachment from Publisher instead, which is usually a more reliable method. The PDF will also retain the exact formatting of the Publisher document. To do that, clickFile,Share, andE-mailwithin Publisher; and then select theSend as PDFoption.

The resolutions above might fix Publisher’s email feature for some users. Remember, however, that users can also send email newsletters with web apps such as MailChimp.

FIX: Microsoft Publisher won’t send emails#

How to Fix Publisher’s Emailing#

1. Select Outlook as the Default Email Software#

2. Check the Publisher and Outlook Versions Match#

3. Change the Document’s Fonts#

4. Repair MS Office#

5. Send the Email as a PDF Attachment#