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FIX: Media Transfer Protocol Not Working, wpdmtp.inf Missing

9 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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If you want to transfer files from a multimedia device, you need to use the Media Transfer Protocol, but sometimes this application isn’t working properly.

All versions of Windows use this protocol to transfer multimedia files, however, issues with it can occur and you might get the following messages:

The problems with the Media Transfer Protocol can prevent you from transferring files to your PC, so today we’re going to show you how to fix this issue onWindows 10.

How do I fix the Media Transfer Protocol if isn’t working?

1. Update your current MTP device driver

When you connect a new multimedia device to your PC, it automatically installs the necessarydrivers.

However, it can occur that you don’t have the proper Media Transfer Protocol driver installed. To fix the issue, you need to update it.

IfWindows can’t automatically find and download new drivers, you can check our helpful guide to quickly solve this issue.

Few users reported that you can fix the problem simply by installing the necessary driver manually. To do that, follow these steps:

In addition, you can also visit your device manufacturer’s website and download the latestUSBdriver for your device.

1.1 Update drivers automatically

Downloading drivers manually is a process that carries the risk of getting the wrong driver installed, which may lead to serious malfunctions.

The safer and easier way to updatedriverson aWindows 10PC is by using an automatic tool such as Outbyte Driver Updater.

This application is designed to automatically search and download the necessary drivers for you and optimize your PC in minutes.

It scans your system and lists all existing and possibly missing drivers. The tool also detects if there is already a new version for current records. If necessary, these can be updated directly viaOutbyte Driver Updater.

To do this, load the corresponding file on your PC and copy the new version to your computer with one click. A wide range of hardware is supported, including drives, printers, and scanners.

➡️Get Outbyte Driver Updater

2. Install wpdmtp.inf file

If the Media Transfer Protocol isn’t working onWindows 10, you might be able to fix it simply by runningwpdmtp.inf file.

Few users reported that they don’t have this file on their PC. If that’s the case, you need to transfer the wpdmtp.inf file from anotherWindows 10PC.

3. Check if your phone supports MTP

We have to mention that not all devices support the MTP. Some older phones might not be fully compatible with your PC since they don’t support this protocol.

If that’s the case, you probably won’t be able to transfer files from this device using a USB connection.

Fortunately for you, most Android, iOS and Windows Mobile devices fully support the MTP, so you shouldn’t have any issues with it.

4. Make sure that your phone is set to work in the MTP mode

Multimedia devices such as smartphones and tablets support two connection modes, MTP and PTP.

PTP allows you to transfer pictures, but the MTP mode lets you transfer any type of file to your PC.

All modern multimedia devices allow you to choose between these two modes, and in order to transfer multimedia files you need to use the MTP mode.

You can set the MTP mode on most phones simply by navigating to theSettingsmenu and choosing to connect your phone as aMediaorMTPdevice.

Most devices allow you to change this setting right from the notification menu, so be sure to check there as well.

It’s worth mentioning that minor glitches with this feature can occur, and you can sometimes fix them simply by switching betweenPTP,MTP,andCharging modea couple of times on your device.

5. Try a different port or cable

Sometimes the Media Transfer Protocol isn’t working due to problems with your USB port or cable.

If your media device isn’t recognized and you can’t transfer your files, try connecting it to a different USB port.

USB hubs can also cause this problem, therefore it’s recommended that you connect your device directly to your PC without using the hub.

Lastly, be sure to try using a different cable and check if the problem still persists.

6. Turn on the Airplane mode

Airplane mode is a useful feature on mobile devices and laptops that will turn off all wireless signals.

According to some users, wireless signals can sometimes interfere with the Media Transfer Protocol.

To fix this issue users are recommending that you turn on Airplane mode on both your phone and PC and check if that solves the problem.

Most phones have an Airplane mode option, and you can turn it off from the Settings menu or from the notification panel.

Airplane mode is also available on laptops, and you can turn it off by doing the following:

If you need more info onhow to turn Airplane Mode ON of OFF inWindows 10, take a look at this dedicated guide.

Alternatively, you can turn on Airplane mode by going to the Settings app. To do that, follow these steps:

7. Install Media Feature Pack

The Media Transfer Protocol is closely related to Windows Media Player.

N and KN versions ofWindows 10don’t have the Windows Media Player installed by default. As a result, the Media Transfer Protocol won’t work on your PC.

Fortunately for you, you can easily install Windows Media Player and all its components. To do that, simply download Media Feature Pack and install it.

After installing the Media Feature Pack, check if the Media Transfer Protocol is working properly.

In addition to Media Feature Pack, several users reported that the Media Transfer Protocol Porting Kit can also fix this issue. To solve this problem simplydownload the Media Transfer Protocol Porting Kitand install it.

After doing that,restartyour PC and check if the problem is resolved.

8. Use Command Prompt

If you’re having troubleaccessing Command Prompt as an admin, then you better take a closer look atour guide.

9. Edit your registry

We have to mention that this solution is potentially dangerous. If you accidentally delete a wrong value you can cause stability issues with your PC.

Modifying the registry can lead to system instability, therefore we strongly advise that you create abackup of your registryorSystem Restore point.

10. Reinstall your driver

Once your PC restarts,Windows 10will install the default driver automatically. After the driver is installed, check if the Media Transfer Protocol is working properly.

11. Disable driver signature enforcement

Driver signature enforcement is a useful feature that ensures that all your drivers are valid and digitally signed. This prevents theinstallation of unverified and potentially dangerous drivers.

After disabling driver signature enforcement feature, try to install drivers for your multimedia device manually.For more information on how to do that, be sure to check the first solution ofthis article.

If you need more info onhow to disable Driver signature enforcement on Windows 10, check out our useful guide.

Although sometimes the Media Transfer Protocol isn’t working, you should be able to fix it by using one of our solutions.

If you have any other suggestions or questions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out.

FIX: Media Transfer Protocol Not Working, wpdmtp.inf Missing#

How do I fix the Media Transfer Protocol if isn’t working?#

1. Update your current MTP device driver#

2. Install wpdmtp.inf file#

3. Check if your phone supports MTP#

4. Make sure that your phone is set to work in the MTP mode#

5. Try a different port or cable#

6. Turn on the Airplane mode#

7. Install Media Feature Pack#

8. Use Command Prompt#

9. Edit your registry#

10. Reinstall your driver#

11. Disable driver signature enforcement#