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FIX: Lightroom file appears to be unsupported or damaged

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Adobe Lightroom is part of the Adobe Creative Cloud and it comes with some pretty amazing features, such as creating, editing, and sharing photos from anywhere.

Unfortunately, users report that when trying to import different files format (.CR2 – Canon RAW, TIF, .JPG or .PSD files) in Adobe Lightroom, or when synchronizing LR files with the Hard Drive files they are getting an error message:

The file appears to be unsupported or damaged

Previously, this kind of operation was performed successfully and the issue occurred without warning on their device, leaving hundreds of photos that cannot be read.

Moreover, the files can be successfully read and seen in Windows 10, or other apps, which seems to indicate that the problem is not related to the file being damaged.

We will explore in this article how you can easily fix the error message stating that the Lightroom file appears to be unsupported or damaged, so make sure to keep on reading.

What to do if the Lightroom file is unsupported?

1. Make sure you have the latest version installed

If you’re gettingFile appears to be unsupported or damagederror in Lightroom, the issue may be caused due to an outdated version of the software.

The new version of Lightroom brings support for Apple ProRaw images as well as new cameras and lenses. You can also see which images are edited thanks to the Edited filter.

Even more, it brings various bug fixes, so if you want to make sure that Lightroom is working without issues on your PC, download the latest version from below.

⇒Get Adobe Lightroom

2. Move the file to a different location

Many users reported that moving the file fixed theFile appears to be unsupported or damagederror in Lightroom, so be sure to try that as well.

3. Check the file name

Users reported that special characters such as forward slashes and other symbols can causeFile appears to be unsupported or damagederror in Lightroom, but after renaming the file, the issue should be resolved.

4. Open the file in a different application and save it

This is a quick and simple workaround. Several users reported that this method worked for them and helped with unsupported and damaged files in Lightroom, so you might want to try it.

5. Reinstall Adobe Lightroom

For this solution to be successful, it’s advised that you remove all files associated with Lightroom, and the best way to do that is by usingreliable uninstaller software.

These useful tools are created for one important purpose, and namely to entirely delete problematic or unused files from the PC. It uses smart technology and an intuitive interface for making it accessible for every user.

This being said, you should proceed to remove any program using a trusted uninstaller and fix your Lightroom issue efficiently.

6. Scan your hard drive

With this last recommendation, we will conclude on how you can solve the Adobe Lightroom file that appears to be unsupported or damaged.

If you want to stay away from such issues and find more options to pick from when it comes to organizing your camera photos on PC, check out thebest photo tethering softwareright away.

Which one of the presented solutions worked best for you? Please share with us in the comments section below if you have additional recommendations or suggestions.

FIX: Lightroom file appears to be unsupported or damaged#

What to do if the Lightroom file is unsupported?#

1. Make sure you have the latest version installed#

2. Move the file to a different location#

3. Check the file name#

4. Open the file in a different application and save it#

5. Reinstall Adobe Lightroom#

6. Scan your hard drive#