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FIX: Google Drive keeps going offline

6 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Google Driveis one of the foremost cloud storage providers that you can save files to. Some have stated that Google Drive keeps disconnecting inChrome.

hen you might get the following error message:Trying to connect. To edit offline, turn on offline sync when you reconnect.Here are a few potential fixes forGoogle Drivedisconnecting.

But first, here are some more examples of this issue:

What to do if Google Drive keeps disconnecting

List of solutions:

Solution 1 – Check Your Connection

If Google Drive keeps disconnecting, first check your overall connection. You can do that simply by opening some other website pages in thebrowser. If the connection is down, reset your router and then reboot Windows. Otherwise, you can probably contact a technical support line for the router.

Solution 2 – Disable Kaspersky Encrypted Connection Scan

Do you have Kaspersky anti-virus software installed on your computer? If so, the Kaspersky software could be disconnectingGoogle Driveas it blocks the GD desktop app. You don’t need to close the system utility but should switch off Kaspersky’s encrypted connections scanning.

If Kaspersky is the culprit, maybe you should considerswitching to a different antivirus.

Solution 3 – Terminate Googledrivesunc.exe

If you’re running the additionalGoogle Drivesoftware, try terminating Googledrivesunc.exe. You can terminate that as follows.

Solution 4 – Restart the Google Drive Sync

Solution 5 – Clear Your Browser Cache

Clearing the browser cache and cookies to delete website settings might also fixGoogle Drivedisconnecting. As a matter of fact, this is one of the best methods to use if Google Drive keeps asking you to sign in. You can clear the cache in all the browsers.

This is how you can clear the cache inGoogle Chrome.

Solution 6 – Reset the Browser

You should also switch off browser extensions. Resetting thebrowseris the best way to disable all extensions. That will delete all the extra add-ons and could feasibly fixGoogle Driveconnection issues.

If you prefer to keep some extensions, you should at least disable them all from the extensions (or add-on) page in thebrowser. You can reset GoogleChromeas follows.

Solution 7 – Turn off Windows Firewall

There’s also a chance Windows Firewall actually prevents Google Drive from working normally. To see if that’s indeed the case, just turn off the Windows Defender Firewall for a couple of minutes, and try to run Google Drive sync again.

Here’s how to turn off the Windows Defender Firewall in Windows 10:

Solution 8 – Reinstall Google Drive

And finally, if none of the previous solutions resolved the problem, let’s try and reinstall Google Drive. Here’s how to do that:

Try any, or all, of the above suggestions to fixGoogle Driveconnections. They’ll probably resolve the issue, but you can also find further details at theGoogle Drive forum.

FIX: Google Drive keeps going offline#

What to do if Google Drive keeps disconnecting#

Solution 1 – Check Your Connection#

Solution 2 – Disable Kaspersky Encrypted Connection Scan#

Solution 3 – Terminate Googledrivesunc.exe#

Solution 4 – Restart the Google Drive Sync#

Solution 5 – Clear Your Browser Cache#

Solution 6 – Reset the Browser#

Solution 7 – Turn off Windows Firewall#

Solution 8 – Reinstall Google Drive#