Share this article

This article is translated in

Improve this guide

Fix: GlobalProtect not Prompting for Credentials

Clear GlobalProtect app cache to troubleshoot this issue

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

Share this article

This article is translated in

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

Key notes

Users complain about GlobalProtect not connecting due to its inability to prompt for credentials. It is a fatal problem, making connecting to the GP gateway impossible.

However, finding ways to get around the problem and get GlobalProtect to connect is essential. Hence, we advise you to read through this guide to see how to fix GlobalProtect not prompting credentials.

World-class 24/7 support with 83% for a 3 years plan and 3 months free.

Amazing connection speed with 35% off and 3 months free for the 1-year plan.

Best security protocols with 83% off and 2 months free for a 2-year plan.

Why is my GlobalProtect not connecting?

Regardless, you can fix the problem by reading through the next section for detailed steps on what to do if GlobalProtect is not connecting.

What can I do if GlobalProtect is not prompting for credentials?

Before anything, go through these preliminary checks:

1. Remove your MS account

Several users have reported using the above steps to fix the GlobalProtect sign-in credentials not appearing. It will disconnect from your Microsoft account from Azure Active Directory, causing it to request on the new attempt.

2. Uninstall recently installed apps

Uninstalling the app will remove the credentials from GlobalProtect, allowing it to request credentials rather than taking other apps such as Outlook, and Visual Studio credentials.

In some cases, you might even have to remove anddownload GlobalProtectagain to fix this issue.

3. Clear the GlobalProtect app cache

Clearing the GlobalProtect cache will remove corrupt app data in the folder and resolve any issue impeding the credential prompt.

How do I reset my GlobalProtect credentials?

The above steps will clear your saved credentials on GlobalProtect, allowing you to log onto the GlobalProtect VPN client with new credentials for a secure connection.

Although the VPN portal may encounter difficulties prompting credentials on the login screen, following the steps provided above, you should bypass the GlobalProtect pre-logon loop to get the sign-in prompt back.

In conclusion, you can check our detailed guide onGlobalProtect not connectingand some steps for fixing it.

In case you’re not happy with this VPN client, why not check our guide on thebest VPNs for Windows?

Should you have further questions regarding this guide, kindly drop them in the comments section.

Fix: GlobalProtect not Prompting for Credentials#

Why is my GlobalProtect not connecting?#

What can I do if GlobalProtect is not prompting for credentials?#

1. Remove your MS account#

2. Uninstall recently installed apps#

3. Clear the GlobalProtect app cache#

How do I reset my GlobalProtect credentials?#