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Fix: Error 0x800708CA When Trying to Connect a Controller
Ensure your OS and Xbox firmware are up-to-date for seamless pairing
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
So, you just bought or upgraded your Xbox controller to play games on your PC, but there’s one problem. You can’t get the two to connect. The error 0x800708CA displays on your screen, and even a PC restart doesn’t seem to resolve the issue.
Most users reported that the Xbox App Accessories failed to recognize their controllers, so let’s get to the bottom of this issue.
Why am I getting error 0x800708CA when connecting my controller to my PC?
If your Xbox One controller is not connecting to your PC, it’s usually a software issue. You’ve probably not updated a required app. However, this is not the only issue that could trigger the error 0x800708CA.
Other possible causes include:
How can I fix the error code 0x800708CA?
Attempt the following basic workarounds before moving on to the complex solutions:
1. Download and install prerequisite apps
The Xbox Identity Provider is a service that provides authentication and authorization for Xbox Live while the Xbox Accessories App allows you to have an immersive gaming experience by allowing you to customize your headset and controller.
These are not standalone apps and must be used in liaison with the Xbox app for proper functioning. When you sign in with an Xbox Live account, you’ll get access to all the features of that website or app.
Areddit useradmits that only after installing the 3 apps was the pairing successful.
Once I had all 3 apps installed and signed into the Xbox app, I was able to plug my controller into the USB port and open the Xbox Accessories app, and it automatically found the controller.
2. Troubleshoot your Internet connection
3. Check for Windows updates
4. Reset your Xbox
We hope these recommendations help you resolve any connectivity issues you might have been experiencing.
The steps in this article should work to resolve the error 0x800708CA, and you should be able to use your controller just fine. To reiterate,internet speedis essential for a proper connection with Xbox, so ensure your internet speeds are optimal.
Make sure you check out other articles related to your Xbox, such as the0x87e50007 error, and see how we managed to solve it.
As always, we welcome your feedback, so be sure to let us know in the comments if this fix worked for you.
More about the topics:xbox,Xbox error codes
Claire Moraa
Windows Software Expert
Claire has a knack for solving problems and improving the quality of life for those around her. She’s driven by rationality, curiosity, and simplicity, and always eager to learn more about Microsoft’s products. With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11, errors, and software.
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Claire Moraa
Windows Software Expert
With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11 errors.
