Share this article

Improve this guide

Fix: Dropbox not syncing in Windows 10/11

7 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

Share this article

Improve this guide

Read our disclosure page to find out how can you help Windows Report sustain the editorial teamRead more

Key notes

Dropboxis a pretty solid service that rarely causes problems to users. However, there might be some situations when the service will give you headaches anyway.

One of the most annoying problems not just withDropbox, but with basically any cloud-storage service, is when the Desktop client stops syncing.

Various factors can causeDropbox‘s sync to stop working. This is a serious problem that needs to be addressed as soon as possible and we’ve prepared a few solutions that might help.

What to do if Dropbox for Windows 10 is not syncing

Solution 1 – Disable your Antivirus

Having an antivirus program installed on your computer is beneficial in terms of security, but it can be harmful to other aspects of your computer. It’s known that antiviruses often conflict with various Windows features and thirdprogramsandDropboxis on the list, as well.

The first thing you should do is pause your antivirus for some time and see ifDropboxis able to sync. If you notice that syncing works without problems when the antivirus is turned off, either uninstall the antivirus (and switch toWindows Defender, which is something Microsoft would love you to do) or whitelistDropboxin the antivirus.

Also keep in mind that that some system optimization software, like TuneUp, can deleteDropboxwhile optimizing Windows. In that case, reach toTuneUp supportfor help and further instructions.

On the other hand, if you determine that neither the antivirus or optimizationprogramsare responsible for the syncing problem, move on to the next solution.

Solution 2 – Unlink Dropbox

It may happen that yourDropboxsettings are corrupted. One of the most effective ways of dealing with this issue is unlinking your computer from yourDropboxaccount and linking it again. That way, the settings will reset and the problem can be solved.

Here’s what you need to do to unlink and link accounts:

To link your computer back to yourDropboxaccount, just sign in with the Desktop client. It should do all the work for you on the first sign in.

If unlinking/linking your computer doesn’t get the job done, try some other solutions listed below.

Solution 3 – Make sure you’re properly connected to the internet

Obviously, the sync can’t function well if you’re not properly connected to the internet. So, just in case, make sure everything’s fine with your internet connection. In case you notice any problems, try solving them by using workarounds fromthis article, and then try to syncDropboxagain.

Solution 4 – Delete Dropbox cache

Just like it’s the case with antivirusprograms, the piled up cache can cause problems with yourDropboxclient. So, if none of the solutions from above worked well for you, try clearing the cache. In case you don’t know how to do that, follow these instructions:

Now, try to sync yourfileswithDropboxagain. Does this resolve the issue?

Solution 5 – Modify the Dropbox location (for advanced users)

In case none of the settings from above worked for you, try a more advanced solution. You’ll have to can remove your settings by hand using an administrative account. This should resetDropboxand resolve the syncing problem. If you’re not sure what you’re doing, ask someone else for help in order to avoid doing even more damage.

Here’s exactly what you need to do:

Solution 6 – Try installing Dropbox from the Windows Store

You probably prefer the regular, win32 version ofDropbox, but there’s also a UWP version, and it’s quite good. Additionally, UWP apps (should) work better in Windows 10, so you really have nothing to lose.

Just head over to the Microsoft Store, download and install the UWP version ofDropbox, and see if you have more luck with this app.

Solution 7 – Check your firewall and add Dropbox to the exception list

SinceDropboxis not a first-partyprogram, there’s a chance Windows Firewall will block it. If that’s the case, you don’t really need to fully disable the Firewall to makeDropboxworking. You can just add it to the exceptions list. Here’s how:

Solution 8 – Disable your antivirus/Add Dropbox to the exception list

The same thing applies to your antivirus solution. If Dropbox still keeps closing, maybe your antivirus simply blocks it. To prevent that, go to your antivirus’ settings, and add Dropbox to the list of exceptions.

Solution 9 – Run the App Troubleshooter

If you’re having problems with the UWP version of the app, you should run the built-in app troubleshooter to potentially resolve the problems. Here’s how to run Windows 10’s App Troubleshooter:

Solution 10 – Uninstall the latest update

As we said above, you never know with Windows updates. So, it’s also possible for a Windows update to disrupt your system, and break some apps or programs. If installing the latest updates didn’t get the job done (or even made the problem worse), let’s flip the philosophy and uninstall the latest Windows update. Here’s how:

We hope at least one of these solutions helped you to address your issues with Dropbox syncing. If you have any comments, questions, or know some solutions we didn’t list here, make sure to let us know in the comments below.

Fix: Dropbox not syncing in Windows 10/11#

What to do if Dropbox for Windows 10 is not syncing#

Solution 1 – Disable your Antivirus#

Solution 2 – Unlink Dropbox#

Solution 3 – Make sure you’re properly connected to the internet#

Solution 4 – Delete Dropbox cache#

Solution 5 – Modify the Dropbox location (for advanced users)#

Solution 6 – Try installing Dropbox from the Windows Store#

Solution 7 – Check your firewall and add Dropbox to the exception list#

Solution 8 – Disable your antivirus/Add Dropbox to the exception list#

Solution 9 – Run the App Troubleshooter#

Solution 10 – Uninstall the latest update#