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Fix: Close Windows Hello and Then Try the Setup Again
Check easy to follow solutions for quick troubleshooting
5 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Windows Hello is a vital security feature that allows users more secure ways to sign in to their PC. But often, when configuring things, users reported getting theSorry, something went wrong. Close Windows Hello, and then try going through the setup again error.
While theface recognition not workingor theWindows Hello Face driver missingis a common problem, the inability to set up any of the sign-in options poses a major issue. So, let’s find out how you can fix things!
What causes Windows Hello to stop working?
Here are a few reasons Windows Hello is not working:
How can I fix close Windows Hello and then try going through the setup again?
Before we proceed to the slightly intricate fixes, here are a few quick ones to try first:
If none work, move to the solutions listed next.
1. Change power management settings
2. Reinstall the biometric driver
Most users who got theClose Windows Hello, and then try going through the setup againerror reported that reinstalling the driver did the trick for them. So, make sure you give it a try.
3. Update the biometric driver
Oftentimes,updating the biometrics drivercan fix things when it’s the outdated driver version to blame for the problem. Also, for some users, a newer version for available on the manufacturer’s website, one that Windows couldn’t find. So, make sure to trymanually installing the driver.
Once done, verify whether theClose Windows Hello, and then try going through the setup againerror disappears, and you can finally set up a biometric sign.
4. Modify the BIOS
5. Create a new user account
Creating a new account helps when theuser profile is corrupt, and the previous solutions don’t work. To transfer the files, you could use something as simple and handy as a USB drive.
After you have fixed theClose Windows Hello, and then try going through the setup againerror, learn some quicktips to improve Windows performance, and check our curated list of thebest antivirus to boost security.
Tell us which fix worked for you in the comments section below.
More about the topics:windows 10,Windows Hello
Tashreef Shareef
Tashreef Shareef is a software developer turned tech writer. He discovered his interest in technology after reading a tech magazine accidentally. Now he writes about everything tech from Windows to iOS and streaming services to IoT at WindowsReport.
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