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Fingerprint Scanner Not Compatible: Windows 11 Quick Fixes
Reinstall your Biometric drivers to re-register your fingerprint
5 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Key notes
Windows 11 has a built-in biometric technology that allows users to unlock their computers with their fingerprints. However, a section of users has expressed their dismay after failing to log into their machines because theirfingerprint scanner is not workingand hence unresponsive.
According to the reports, when a user attempts to set up log in with fingerprint with Windows Hello, a message that readswe couldn’t find a fingerprint scanner compatible with Windows Hello fingerprintappears on their screens. If you’ve experienced the same, keep reading to resolve this issue.
Why won’t my fingerprint scanner work on Windows 11?
If you’re wondering why your fingerprint scanner is suddenly incompatible with Windows 11, it could be due to one or more of the following reasons:
Note that these issues on your fingerprint scanner may also occur in other manufacturers’ PCs such as Lenovo, HP, and Asus among others.
How to fixWe couldn’t find a fingerprint scanner compatible with Windows Hello fingerprinterror?
Before you jump into any of the below steps, try the following:
1. Restart the Windows Biometric Service
2. Allow Windows Biometric Service permissions
3. Update your Biometric drivers
Updated drivers are a great thing, but if you’re using Windows Update or manually updating them yourself, you may have noticed that sometimes it doesn’t work. If you’re tired of having to manually check for updates each time you turn on your computer, Outbyte Driver Updater can do that for you.
Outbyte Driver Updater will automatically detect if a new version of your biometric driver is available on the Internet, so it will download this file. The software will then install them for you so that you are always up-to-date with the most recent version of your driver.
⇒Get Outbyte Driver Updater
4. Uninstall your Biometric drivers
5. Roll back to previous Biometric drivers
If you’ve tried all the steps above but you’re still getting the message that your fingerprint scanner is not compatible with Windows Hello, perhaps it has something to do with your OS.
You can uninstall recent Windows updates or roll back to a previous Windows version and see if this fixes the issue.
Elsewhere, you may be interested in otherfingerprint readersespecially if you wish to encrypt your fingerprint as an additional layer of security.
Don’t forget to check out our comprehensive article on what to do whenWindows Hello doesn’t allow any sign-in options.
Let us know in the comment section below what method has worked for you.
More about the topics:Windows Hello
Claire Moraa
Windows Software Expert
Claire has a knack for solving problems and improving the quality of life for those around her. She’s driven by rationality, curiosity, and simplicity, and always eager to learn more about Microsoft’s products. With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11, errors, and software.
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Claire Moraa
Windows Software Expert
With a background in teaching and reviewing, she breaks down complex topics into easily understandable articles, focusing mostly on Windows 11 errors.
