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Can’t Create an Account on PlayStation? Here’s What to Do?

Implement the solutions listed below to fix the problem

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

If you have just purchased a new PlayStation console and want to set it up, you will be asked to create a new account, which can generally be completed in a few seconds.

However, some PlayStation owners face difficulties and cannot create an account on PlayStation. Even though the problem is not common among all the new PlayStation users, the issue still needs to be resolved quickly.

If you also face challenges and cannot create an account on PlayStation, go through this guide to find out how.

Why can’t I create an account on PlayStation?

As reported on the official PlayStation support website, you may not be able to create a PlayStation account for the following reasons–

Now that you know why you are facing problems with the account creation process, let’s check out the solutions that will efficiently resolve the problem.

What should I do if I can’t create an account on PlayStation?

1. Verify the PSN server

The first troubleshooting step should be to check the current status of the PlayStation server by visiting theofficial PlayStation status page.

You will be notified whether there is some temporary interruption in one or the other PSN service. If the webpage indicates a server outage, you need to wait until Sony addresses the issue from their end so that you can proceed with the PlayStation account creation process.

In case the status page says that all the services are up and running, you need to proceed to the next fix.

2. Troubleshoot network issues

You will not be able to create an account on PlayStation if you are experiencing poor internet connectivity. To fix this, you can switch to a different network source, such as a mobile hotspot or LAN.

You can easily convert your smartphone into a personal mobile hotspot and then see if you can create an account on PlayStation. If you cannot access the router, you can restart the router to restore the internet connection. But first, you need to clear the router cache by pressing the reset button present on the rear side.

After this, you must press the Power button to shut down your router and disconnect the device from the wall socket. Now wait a short duration, say thirty seconds, so that the capacitors drain completely.

Then, reconnect your router to the power source and hit the power button to restart the router. If the network issue is not yet resolved, you should contact your ISP.

3. Restart your PlayStation

Restarting the PlayStation console will flush out the cached data, which might interrupt the account creation process.

4. Update your PSN firmware

If the PlayStation firmware is outdated, you cannot create an account on the PlayStation console. Updating the firmware should be able to fix the problem.

5. Using a different email account

As the official PlayStation support page mentions, you can only have one PlayStation account connected to an email address. Hence, if you have already used this email address, you need to provide a new one to complete the registration process.

Also, you need to ensure that the email address and the phone number are successfully verified before you link it to the PlayStation account. In case you are not receiving the verification email in your inbox, check the Spam folder for the same.

That’s all in this guide! Hope you were able to resolve the underlying issues and were successful in creating an account on PlayStation.

If you cannotsign into an existing PlayStation account, refer to this guide for effective solutions.

Which of these methods worked for you? Do let us know in the comments below.

Can’t Create an Account on PlayStation? Here’s What to Do?#

Why can’t I create an account on PlayStation?#

What should I do if I can’t create an account on PlayStation?#

1. Verify the PSN server#

2. Troubleshoot network issues#

3. Restart your PlayStation#

4. Update your PSN firmware#

5. Using a different email account#