Cached Credentials Have Expired: How to Fix it

Clearing Office-related cache credentials should get the job done

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Microsoft Word and PowerPoint are some of the most usedOffice apps on the Windowsoperating system. However, users often encounter issues with them, with cached credentials have expired, one of the latest problems.

This error occurs when trying to save documents, and it keeps requesting users to log in when they are already signed in. If you are also facing this problem, this guide will show you how to clear the error easily.

What are cached credentials in Microsoft?

Cached credentials on Windows PC store a hash of your password locally. With respect toMicrosoft Office, caching your credentials means storing the hash of your password for your Office apps.

Note that it does not in any way store your password. Only the hash is saved and is used to authenticate your login.

How do I fix my cached credentials if they have expired?

Sometimes, the simplest fix is usually the most effective. And this has proved to be true for some users in fixing the cached credentials have expired error.

So, if you are facing this issue, the first thing to try is to sign in and out of the Office app giving the error.

2. Change the OneDrive setting

Sometimes, the cached credentials have expired error might be due to sync issues on OneDrive. Fortunately, this can be fixed by disabling the use of your Office apps to sync files you open on OneDrive.

Note that the option to disable this feature differs with your Microsoft Office installation. In some cases, you might findUse Office to sync Office files I open, it is still the same.

3. Clear Office cache credentials

If you are getting a prompt that the cached credentials have expired while trying to save an Office document, it might actually be the case in reality.

To solve the problem, you need to delete the cached credentials for your office apps and restart them.

4. Sync date and time

According to some users, the cached credentials have expired error messages can sometimes be down to time syncing issues on your PC.

While this is usually rare, the solution above has proved effective for some people.

With this, we can now conclude this detailed guide solving the cached credentials have expired error. All you have to do now is to follow the steps above carefully, and the problem should be solved for good.

If you are dealing witherror 0xcaa70010 on Office 365, check our detailed guide to fix it quickly.

Feel free to let us know the solution that helped you fix this issue in the comments below.

Cached Credentials Have Expired: How to Fix it#

What are cached credentials in Microsoft?#

How do I fix my cached credentials if they have expired?#

1. Sign out and sign in to Office apps#

2. Change the OneDrive setting#

3. Clear Office cache credentials#

4. Sync date and time#