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CAA50024 Error in Teams: How to Fix & What It Is
Ensure the Administrator has not blocked your access
4 min. read
Updated onOctober 4, 2023
updated onOctober 4, 2023
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Some of our readers have recently reported that they cannot open the Microsoft Teams application while receiving the CAA50024 error message. Users of the Microsoft applications such as OneNote, Outlook, Word, and so forth have also reported the issue to be frustrating.
What is the CAA50024 error in Teams?
The CAA50024 error in Teams manifests when users try to open the Microsoft 365 (M365) apps. This error is because the device cannot be enrolled in the M365 tenant for device management.
Users can’t sign into their school account on the Office 365 app, and they are met with the following error message:Something went wrong. We couldn’t sign you in. If this error persists, contact your system administrator and provide the error code CAA50024.
There can be several reasons behind the CAA50024 error in Teams. Below are some of them:
Now that you know some of the potential reasons behind the error, let’s proceed to how to fix it.
How do I fix the CAA50024 error in Teams?
Before engaging in any advanced troubleshooting or settings tweaks, try to perform the following:
If the problem persists, you can explore the advanced solutions provided below.
1. Remove the Account under Access work or school
Removing your account and signing in should help fix the CAA50024 Microsoft Teams error.
2. Temporarily Disable your Antivirus Software
You should also turn off any third-party antivirus software you’re using before attempting to sign back in. Then, check if the CAA50024 error in Microsoft Teams has been resolved.
3. Connect your device to a school/work account
To fix Teams error CAA50024, link your device to Azure. Additionally, you need to update the app to the latest version.
And that’s it on how to fix the CAA50024 Microsoft Teams error code.
In case you come across an issue whereMicrosoft Teams status is stuck on updating, you can check out our helpful guide on how to proceed.
If you have any questions or suggestions, let us know by using the comments section below.
More about the topics:Microsoft Teams Error Codes
Loredana Harsana
Windows Software Expert
Loredana is a passionate writer with a keen interest in PC software and technology. She started off writing about mobile phones back when Samsung Galaxy S II was on top of the world and she fell in love with tech of all sorts.
Whenever she’s not at her work desk, you’ll find her enjoying refreshing tea flavors, spilling stories on paper, and listening to the radio.
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Loredana Harsana
Windows Software Expert
Loredana is a tech enthusiast who tackles mobility, privacy, and networking in easy-to follow guides for everyone.
