Address Book Download is Missing in Outlook [Fix]

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3 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Users who utilizeOutlookwith Exchange Server can usually download an offline address book. That enables them to access the contact details within it even when not connected toExchangeServer.

However, some Outlook users might not always be able to download that offline address book whenerrorsarise. Error 0X80072f06 is oneOutlookExchangesync issuethat stops the OAB downloading.

What can I do if Outlook’s Offline Address Book isn’t downloading?

Before we proceed, here are some quick solutions to try:

If none work, head to the fixes listed next.

1. Manually update the Offline Address Book

Want to learn more about address books? Check our guide on how toupdate global address list.

2. Check that Cached Exchange Mode is enabled

If the Outlook address book is missing from download, reconfiguring the settings should get things up and running.

3. Check that the BITS service is enabled

4. Rename the Outlook Address Book folder

Renaming the Outlook Address Book will refresh the OAB files, which is another potential resolution when you can’t download the address book in Outlook 2016.

5. Set up a new Outlook profile

Those are some potential resolutions that might fix things when the download Outlook address book is missing, and you can get it again.

If the problem persists, switching to anothereffective email clientis also an option.

Anybody who has fixed the same issue with another resolution not listed above is more than welcome to share that fix below.

Address Book Download is Missing in Outlook [Fix]#

What can I do if Outlook’s Offline Address Book isn’t downloading?#

1. Manually update the Offline Address Book#

2. Check that Cached Exchange Mode is enabled#

3. Check that the BITS service is enabled#

4. Rename the Outlook Address Book folder#

5. Set up a new Outlook profile#