A Fatal Error Occurred Preventing Product use: 3 Ways to Fix It

Everything you need to get your printer working normally again

5 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

Like most hardware peripheral devices, the HP printer needs you to install appropriate drivers first.

However, some users have reported that the Windows PC displays a message that says afatal error occurred preventing product usewhile trying toinstall the needed drivers.

While different factors can cause this issue, it is not the most challenging problem. In this guide, we have listed the solutions needed to do precisely that and get back to using your printer.

Why am I getting A fatal error occurred preventing product use?

Below are some of the reasons you might be getting a fatal error has occurred preventing product use click cancel to cancel the install prompt while trying to connect or use your HP printer:

How can I fix A fatal error that occurred preventing product use?

Before proceeding with the fixes in this section, below are some troubleshooting steps you should attempt:

If these steps fail to fix the issue, you can explore the following fixes:

In some cases, the method you are using to add your printer to your PC might cause a fatal error preventing product use.

Some users have found the installation process to be smooth and effortless using the Devices and Printers menu in the Control Panel. So, you can try it too.

2. Uninstall and reinstall the printer

Sometimes, you might get a fatal error occurred preventing product use because of faulty installation. The solution here is to uninstall all instances of the printer from your PC and reinstall it from the official website.

3. Stop Print Spooler service

Another solution to eliminate a fatal error preventing product use is to stop the Print Spooler service from the Services window. After that, you must delete all the Spool folder files.

Rerun the driver installation package and check for any improvements.

Printers are essential office equipment; not using them can be pretty annoying.

Suppose your HP Printer displays the message a fatal error occurred preventing product use while installing the latest drivers. In that case, you should be able to fix the problem following the solutions given in this article.

If yourHP printer won’t scan on Windows 10, follow our detailed guide to get it usually working again.

Do let us know the fix that worked for you in the comments below.

A Fatal Error Occurred Preventing Product use: 3 Ways to Fix It#

Why am I getting A fatal error occurred preventing product use?#

How can I fix A fatal error that occurred preventing product use?#

1. Add the printer from the Devices and Printers menu#

2. Uninstall and reinstall the printer#

3. Stop Print Spooler service#

A Fatal Error Occurred Preventing Product use: 3 Ways to Fix It

Why am I getting A fatal error occurred preventing product use?

How can I fix A fatal error that occurred preventing product use?

1. Add the printer from the Devices and Printers menu

2. Uninstall and reinstall the printer

3. Stop Print Spooler service