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3 tips to fix LockDown Browser Update server not supplying update information

6 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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To maintain a secure testing environment, learning institutions use a LockDown Browser that they must install on each student’s computer. It is a modified version of Google Chrome that blocks accessibility.

It’s a software used by educational institutions to prevent cheating during online exams. A specialized web browser prevents students from accessing other websites or applications during an exam.

When an exam is launched, the LockDown Browser checks for updates from the server. If an update is available, it will download and install the update before proceeding with the exam.

If the server is unavailable when it attempts to check for updates, it will display the error message – LockDown Browser update server is not supplying update information – due to security threats.

It is crucial to keep LockDown up to date to maintain the security of online exams. If you have difficulty updating the browser, you can take a few steps.

Does LockDown Browser harm your computer?

This browser doesn’t mess up your computer. It’s designed to work with your existing antivirus and anti-malware software to help keep your computer safe while you’re using it.

It is a safe and secure way to browse the Internet and access online courses and exams. It’s designed to work with your existing antivirus and anti-malware software to help keep your computer safe while you’re using it.

LockDown Browser is a free download, and it’s available for Windows, Mac, and iOS devices. However, if you’re not careful, it could end up causing some problems. Here are a few things to keep in mind:

How do I fix the LockDown Browser update server not supplying update information?

1. Reinstall the LockDown Browser

2. Add the LockDown Browser servers to the trusted list

3. Disable your antivirus temporarily

LockDown Browser is created to work with antiviruses and firewalls but sometimes, those can be overzealous in blocking some apps.

We described how to disable the protection from Windows Defender but if you have a third-party antivirus installed, go through its security menus and disable it.

4. Reset your Internet connections

You need to check your Internet connection and make sure that you can access the LockDown Browser Update server.

If you are using a proxy server, check to ensure that it is configured correctly and that you can access the Update server.

For more information, we have an excellent guide onhow to reset the network settings on Windows 10. Don’t worry because the steps are pretty similar in Windows 11 as well.

Try restarting your computer, and then try updating the browser again. If you still cannot update it, don’t hesitate to contact the technical support team.

Why can’t I use the LockDown Browser?

A particular-purpose web browser locks down the testing environment within a learning management system.

It prevents cheating by disallowing other applications, printing, copying, going to different URLs, or accessing other browser tabs during an assessment.

This helps ensure that students can only focus on the test material and not get distracted by other things.

If you are trying to use LockDown and it is not working, there are a few possible reasons why:

Finally, this could be because the site is down or undergoing maintenance or because your institution has not yet upgraded to the latest version of the browser.

Either way, you will need to contact your institution’s IT department for further assistance.

For a student, this could mean that you will not be able to take your online exam. In this case, you should contact your instructor as soon as possible.

If you are a teacher, this could mean that your students will not be able to take their online exams. In this case, you should contact your institution’s IT department for further assistance.

Which option worked for you? Please let us know in the comments area if this helped you.

3 tips to fix LockDown Browser Update server not supplying update information#

Does LockDown Browser harm your computer?#

How do I fix the LockDown Browser update server not supplying update information?#

1. Reinstall the LockDown Browser#

2. Add the LockDown Browser servers to the trusted list#

3. Disable your antivirus temporarily#

4. Reset your Internet connections#

Why can’t I use the LockDown Browser?#