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0x8004dec5 OneDrive Error: How to Quickly Fix It

Delete any cached identities and try logging in to OneDrive again

4 min. read

Updated onOctober 4, 2023

updated onOctober 4, 2023

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Key notes

OneDriveis Microsoft’s cloud storage solution. It allows users to store their documents and share them with other people. But sometimes, OneDrive users might encounter an error code 08004dec5 when they try to access their accounts.

Speaking of OneDrive issues, you might also want to check out our other article that covers the error0x8004e4be, which also has to do with signing in. Now, let’s tackle today’s issue at hand, shall we?

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What is error code 0x8004dec5?

The root cause of the 0x8004dec5 error is that there are multiple accounts on your computer, and all of them are stored in the computer’s memory. As a result, when you try to sign in, it will not recognize any of them as a valid account.

Other causes include:

How do I fix error 0x8004dec5?

Before you try the slightly advanced solutions, we recommend you check off the following basic steps first:

1. Run the Windows Store apps troubleshooter

2. Delete the OneDrive cached identities’ location

3. Delete Microsoft account credentials

4. Remove cached identities

As a disclaimer, remember that editing the Registry is not recommended unless absolutely necessary. Some changes can cause serious damage to your system, and you may have to do a clean install of Windows.

Otherwise, ensure youcreate a restore pointso that you have a safety net in case anything goes wrong.

5. Repair/Reset OneDrive

6. Reinstall OneDrive

If none of these solutions resolve the error 0x8004dec5, something else might be wrong with your account, and you need to get in touch with your administrator, especially if it is a work or school account.

You may also be interested intransferring files from a OneDrive account to another, so don’t hesitate to check out our detailed article.

We also have the answers to when you keep getting theOneDrive is full error, so you may want to take a peek at that expert guide as well.

Did you manage to solve this error using any of our recommended solutions? We’d love to get your feedback, so drop us a comment below.

0x8004dec5 OneDrive Error: How to Quickly Fix It#

What is error code 0x8004dec5?#

How do I fix error 0x8004dec5?#

1. Run the Windows Store apps troubleshooter#

2. Delete the OneDrive cached identities’ location#

3. Delete Microsoft account credentials#

4. Remove cached identities#

5. Repair/Reset OneDrive#

6. Reinstall OneDrive#